Front Desk Manager

3 weeks ago

Hollywood, United States Holiday Inn Full time

**JOB DESCRIPTION**:Front Desk Manager needed for Corporate, 150 Room, Full-Service Holiday Inn located in Hollywood, Florida.

**BASIC FUNCTION**:Under the general guidance of the General Manager the Front Desk Manager will plan, organize, develop and direct the overall operations of the Front Office. Will work closely with the General Manager to develop strategies for the Rooms Division.

**QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE**:

- At least two years of hotel management experience required, preferably in an a full service hotel.
- Experience as **Front Office Supervisor required**:

- Experienced with utilizing the resources available of a large franchise hotel brand
- Excellent communication skills.
- Aggressive, self
- motivated, resourceful team player
- Must have extensive knowledge of guest relations and service standards.
- Ability to analyze client needs and negotiate pricing.
- Experienced with RFP’s, contracts, revenue management, negotiating, forecasting, marketing plans, and meeting room sales
- Experienced with star report and understands the market and comp set analysis in achieving the hotels goals
- Above average proficiency in Microsoft Office including Word, Excel, and Outlook.
- Knowledge of Opera and IHG Merlin **REQUIRED**.
- Basic Accounting Experience preferred.
- Ability to work under time pressures and extensive hours.
- Good organizational skills and detail oriented.
- Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
- Maintain positive and productive working relationships with other associates and departments.

ESSENTIAL FUNCTIONS: Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of all the Hotel departments aligned with the General Manger’s vision and company goals.
- Be accountable for the staff, product and profit within the Hotel’s departments - excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business.
- Utilize innovation to achieve long and short term strategic objectives.
- Provide inspirational leadership by motivating and developing all associates to contribute towards the overall success of the hotel.
- Monitor and action all guest feedback from Guest Surveys and Social Media Review.
- Ensure cleanliness levels are met by conducting daily room inspections.
- Communicate regularly with the General Manager to influence the strategy for the departments in the short and long term.
- Maximize individual potential through a positive commitment to training and development and succession planning at all levels, to meet current and future hotel staffing demands as well as addressing business issues.
- Lead, develop, motivate and empower associates to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
- Help ensure the hotel is fully staffed with skilled, motivated associates who can meet the customer service expectations identified through the service strategy and quality commitments.
- Make certain that associates are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company.
- Manages and develops a strong Front Office Team and other departments as specified.
- Be visible throughout the hotel daily, meeting with guests as necessary.
- Monitors and verifies compliance with all Guidelines to Operations.
- Verifies supervisors maintain adequate levels of department supplies.
- Verifies all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Verifies employees are working in a safe environment.
- Manages all period-end inventories.
- Directs, monitors, and assists all front desk staff.
- Verifies guest tracking scores and employee opinion survey goals are achieved.
- Supporting Profitability and Revenue Goals: Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all charge backs and rebates on a timely basis.
- Administers plans and actions to keep charge backs and rebates to a minimum.
- Verifies all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
- Managing and Conducting Human

  • Front Desk Agent

    1 week ago

    Hollywood, United States Lexen Hotel - Hollywood Full time

    **_FRONT DESK_** - Greet every guest. (SMILE, Good Morning, Good Evening, Good Night) Be personal but respect guest’s privacy. - Guest comes here to relax. Be courteous, knowledgeable and helpful. All GUESTS, sometime language can be barrier, please assist. - User of terminals is REQUIRED for all Check-In customers. - Hotel phone must be answered in 3...

  • Front Desk Lead

    1 month ago

    Hollywood, United States FirstService Corporation Full time

    Job Overview: Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react...

  • Front Desk Clerk

    1 month ago

    Hollywood, United States PEEK A BOO PEDIATRIC CARE INC Full time

    Job DescriptionJob Description Benefits/PerksFlexible ScheduleGreat Work EnvironmentCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are seeking an experienced Front Desk Clerk to join our team! As our Front Desk Clerk, you will be tasked with managing our patients files making sure they are up to date, requesting medical records,...

  • Front Desk Lead

    1 month ago

    Hollywood, United States FirstService Residential Full time

    Â **Job Overview:** **Â** Â Oversees all Front Desk staff\. Has the competency and intrapersonal skills to work independently, and without direct supervision\. Possesses strong communication, telephone, and customer service skills\. Detailed oriented and able to multitask\. Meets and greets residents; checks guests and service providers in/out\. Able...

  • Front Desk Clerk

    1 month ago

    Hollywood, United States PEEK A BOO PEDIATRIC CARE INC Full time

    Benefits: Bonus based on performance Dental insurance Employee discounts Flexible schedule Free uniforms Paid time off Training & development Wellness resources Benefits/Perks Flexible Schedule Great Work Environment Competitive Compensation Career Advancement Opportunities Job Summary We are seeking an experienced Front Desk Clerk to join our team! As our...

  • Front Desk Clerk

    2 weeks ago

    Hollywood, Florida, United States PEEK A BOO PEDIATRIC CARE INC Full time

    Benefits:Bonus based on performanceDental insuranceEmployee discountsFlexible scheduleFree uniformsPaid time offTraining & developmentWellness resourcesBenefits/PerksFlexible ScheduleGreat Work EnvironmentCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are seeking an experienced Front Desk Clerk to join our team As our Front Desk Clerk,...

  • Front Desk Agent

    3 weeks ago

    Hollywood, United States Best Western Full time

    **Location**: Best Western Plus **Salary**: $14.50 - $16.00 per hour Glo by Best Western, a vibrant and modern hotel brand, is seeking a professional and customer-focused Front Desk Agent to join our dynamic team. Our Front Desk Agents are the first point of contact for our guests and manage all aspects of their accommodation. **Responsibilities**: -...

  • Front Desk Team Leader

    2 months ago

    Hollywood, United States First Service Corporation Full time

    Of Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of ou Team Lead, Leader, Front Desk, Hotel, Property Management

  • Front Desk Clerk

    1 month ago

    Hollywood, United States PEEK A BOO PEDIATRIC CARE INC Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceEmployee discountsFlexible scheduleFree uniformsPaid time offTraining & developmentWellness resourcesBenefits/PerksFlexible ScheduleGreat Work EnvironmentCompetitive CompensationCareer Advancement OpportunitiesJob SummaryWe are seeking an experienced Front Desk Clerk to join our...

  • Front Desk Associate

    1 month ago

    Hollywood, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 50+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 weeks ago

    Hollywood, United States Massage Envy Hollywood Full time

    Massage Envy in Hollywood is hiring for both full-time and/or part-time Front Desk Associates. We are looking for self motivated and sales driven individuals with GREAT customer service skills! **Duties include**: - Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and...

  • Front Desk Receptionist

    2 weeks ago

    Hollywood, California, United States Barber Surgeons Guild Full time

    Barber Surgeons Guild is redefining hair restoration, grooming, and maintenance with a deep commitment to excellence, ethics, and serving our community. With a unique model combining medical services and an upscale barbershop experience, BSG offers state of the art robotic hair restoration complemented with signature hair and beard styling, science-backed...

  • Front Desk Agent

    5 days ago

    West Hollywood, United States Mondrian Full time

    Job Description Job Purpose: Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive high quality, personalized service. Front Desk Agents must provide an engaging...

  • Front Desk Receptionist

    2 weeks ago

    Hollywood, United States Flaco's Community Gym Full time

    The hottest boxing gym in South Florida is hiring! We are looking for a front desk/admin assistant for our high energy, gritty but family oriented, Brooklyn New York styled boxing gym. Gym Schedule: - Monday through Friday from 8:45a-11am - Mon-Fri 4-9* - Sat 8:45a-12p - **SHIFT AVAILABLE**: - **| Mon-Thu 4-9pm |**: - **Total 20hs** - Availability for...

  • Front Desk Agent

    2 weeks ago

    West Hollywood, United States AccorHotel Full time

    **Company Description** Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and...

  • Front Desk Coordinator

    4 weeks ago

    West Hollywood, United States Motykie Med Spa Full time

    Med Spa Front Desk Coordinator Overview: We are seeking a dedicated Front Desk Manager to join our team. As the Front Desk Manager, you will be the first point of contact for our organization, providing exceptional customer service and administrative support. If you are organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from...

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Springboard Hospitality Full time

    About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community...

  • Front Desk Agent

    4 weeks ago

    West Hollywood, United States Hotel Ziggy Full time

    About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community...

  • Hiring Event-Front Desk

    1 month ago

    Hollywood, United States FirstService Full time

    Join Us for a Hiring Event! When: Tuesday July 26, 12 PM - 7 PM Where: FirstService Residential Hollywood Office Located at 2950 N 28th Terrace. Hollywood, FL33020 FirstService Residential provides full-service, professional association management se Front Desk, Residential, Event, Hotel, Property Management

  • Front Desk Agent

    1 month ago

    West Hollywood, United States Accor Full time

    Company DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...