IT Business Services Consultant

3 weeks ago

Newtown Square, United States SAP Full time

**Requisition ID: 391384**
**Work Area: Software-Design and Development**
**Expected Travel: 0%**
**Career Status: Professional**
**Employment Type: Regular Full Time**
**Career Level: T2**
**Original Posting Date: 26 March 2024**

**Location**: Newtown Square, PA

**Purpose and Objective**:
SAP America, Inc. seeks an IT Business Services Consultant at our Newtown Square, PA location to drive and execute core central IT functions, e.g. Rollout of Policies and Governance, Training, Communication, Coaching, KPI definition and Measurement.

**Expectations and Tasks**:
Assures that the IT Governance topics are covered within the IT projects, IT products and IT internal processes in an appropriate way. Supports escalations where necessary. Manages and supports the development of strategies that enable the achievement of corporate objectives and provides transparency on those. Plans, conceives, implements and tracks strategic and operational Change Management measures. Works closely with business to identify business requirements & needs for the provided services. Maintains a holistic view of the overall IT business service portfolio.

**Education and Qualifications/Skills and Competencies**:
Bachelor's degree or foreign equivalent in Computer Science, Business Administration, Business Analytics, Engineering, or a related field of study and five (5) years of progressive post-baccalaureate experience in the job offered or a related occupation. The company will also accept a Master’s degree or foreign equivalent in Computer Science, Business Administration, Business Analytics, Engineering, or a related field of study and two (2) years of experience in the job offered or a related occupation.

**Work Experience**:
Experience must involve one (1) year in the following:

- Reporting, KPI definition and measurement;
- Communication/Customer Management;
- Project & Program Management;
- Process & Portfolio Management;
- SAP support model;
- Service Level Agreement;
- Escalation Management; and
- Skill Management & Learning.

**Travel**:N/A. Telecommuting permitted from within the continental US.

**Internal use only: reference code lhrs4262**

**SAP:SAIL**

**SAP'S DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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