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Friendly Visiting Coordinator, Case Management

1 month ago

New York, United States Carter Burden Network Full time

**Position Title**: Friendly Visiting Coordinator

**Reports to**: Director, Volunteer Services

**Status**: Full-Time

**Compensation**: $60,000 annually

**About CBN**: Carter Burden Network promotes the well-being of older adults 60 and older through a continuum of services, advocacy, arts and culture, health and wellness and volunteer programs, all oriented to individual, family and community needs. We are dedicated to supporting the efforts of older people to live safely and with dignity.

Carter Burden Network is partially funded by NYC Aging (formally NYC Department for the Aging)

**Position Summary**: CBN’s Case Management Unit serves homebound older adults in Upper Manhattan and Roosevelt Island and is searching for a searching for a Friendly Visiting Coordinator who will provide key client supports. For referred clients, the Friendly Visiting Coordinator will conduct telephone and in-home assessments to determine client eligibility, match clients with volunteers, maintain visiting schedules, oversee volunteers, monitor client needs, and work directly with referring Case Managers to maintain continuity of care. The Coordinator will also conduct outreach towards both volunteer recruitment and service utilization by clients. The Friendly Visiting Coordinator will work directly with the Director, Volunteer Services and Case Management Unit Program Director, and interface with organization staff and partners.

**Primary Responsibilities**:

- Receive referrals from agency Case Managers
- Complete comprehensive telephone intakes
- Recruit, screen, train, supervise, and monitor volunteers
- Conduct home visits to confirm client eligibility and complete a program assessment
- Collect information about client’s interests, hobbies, and preferences for a volunteer and document discussion in case notes
- Match clients and volunteers based on shared interests, compatibility, and geography
- Inform assigned Case Manager of any additional client needs
- Follow up on and document any concerns
- Maintain a visiting schedule
- Re-evaluate client’s need and appropriateness for the service on an ongoing basis, with feedback provided from the volunteer and the Case Manager
- Attend the first visit with the client and volunteer
- Contact clients every three months to ensure the match is going well and address any concerns
- Meet with volunteers on a quarterly basis and as needed
- Maintain compliance with NYC Aging regulations regarding service provision, deadlines, and documentation
- Utilize online platform to maintain and review detailed client records including intakes, case notes, referrals, and client assessments
- Participate in trainings/ meetings as required
- Participate in weekly Case Management team meetings
- Exhibit awareness of agency and community resources and effectively utilize both while working with staff and clients
- Participate in case conferences as an advocate for clients as needed
- Exhibit ability to incorporate Mission Statement philosophy in work with staff and clients
- Exhibit ability to work well within agency and engage appropriately with co-workers within and outside of the Volunteer Service department and Case Management Unit
- Accept other assignments, as appropriate, to meet the needs of the program and individual clients

**Required Qualifications**:

- Bachelor’s degree with a minimum of 2 years of professional social work experience in the field of aging
- Bilingual Spanish or Mandarin speaking preferred
- Affinity for working with an older adult population
- Passion and sensitivity for CBN’s mission
- Strong written and verbal communication skills
- Ability to work pro-actively, both independently and collaboratively
- Strong proficiency with database/information management systems and Microsoft Office Suite

**CBN offers a generous benefits package for Full Time employees, which includes**:

- Health and dental coverage with 100% employer-paid options
- Generous PTO including 15 vacation days, 4 personal days, and 10 sick days accrued annually, in addition to holidays
- Retirement plan with 3% employer contribution plus up to 2% match after one year of service

It is the policy of CBN to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion, creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizen, age, veteran status, pregnancy, handicap disability, genetic, genetic characteristics, or other protected status.

Pay: $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to Relocate:

- New York, NY 10021: Relocate before starting work (required)

Work Location: In person

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