Temporary Desktop Support
2 weeks ago
Job Snapshot
**Employee Type**:
- Seasonal/Temp**Location**:
Egg Harbor Township, NJ**Job Type**:
- Information Technology
Customer Service**Experience**:
- Not Specified**Date Posted**:
- 2/5/2024About Us
Spencer's is the mall destination for entertainment, excitement and fun. For over 60 years we have been offering unique product for the lifestyle style of our core 18-24 year old guest, always inspired by humor and irreverence.
Originally a mail-order catalog in Easton, PA, Spencer's has been the leader in fun and novel products from the Whoopie Cushion to lava lights. In 1963 Spencer's expanded its reach and opened its first store in the Cherry Hill Mall in Cherry Hill, New Jersey where we continue to operate.
**Overview**
We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun" and "So Much Fun It's Scary"
At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.
**One Team / One Goal**
We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.
**Responsibilities**
- Provide training and documentation to end users
- Install and configure software and hardware components on PC and Mac systems
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Document support requests and resolutions in our ticketing system
- Interface with other IT departments for end user problems and access requests
- Assist with mass laptop deployment during busy season and image new devices for associates
**Qualifications**
- Possess an Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience
- Demonstrate strong troubleshooting skills
- Proficient in Active Directory and group management
- Experience in supporting Windows 10 and Windows 11 desktop/laptops
- Familiarity with basic networking principles Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP)
- Ability to work independently and collaboratively within a team, with excellent customer service skills
- Provide end user training and documentation
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