Night Auditor
3 weeks ago
**EXPERIENCE IS REQUIRED
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
**Looking for night auditor (11pm-7am)
**Front Desk Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Preferred Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
**Job Type**: Part-time
Pay: $9.00 - $11.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Overnight shift
- Weekends as needed
Work setting:
- In-person
**Education**:
- High school or equivalent (required)
**Experience**:
- Hotel Experience: 1 year (required)
- Front Desk: 1 year (required)
Work Location: In person
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