Hotel Night Auditor
3 weeks ago
We are looking for a Hotel Front Desk Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Night Auditor responsibilities include registering guests, completing the nightly financial audit report, breakfast setup and start up. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Complete the audit for the day end, posting and charging each guest on the PMS and Credit Card Machine
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Prep breakfast setup
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
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