Overnight Manager On Duty

4 weeks ago

Coronado, United States Loews Hotels & Co. Full time

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.

Job Specific
- Perform as hotel ambassador to ensure the safety, security, and satisfaction of hotel guests
- Work in unison with the security and guest services departments at Universal Studios Escape to ensure an exceptionally seamless, safe, and memorable resort experience
- Direct all hotel emergency and evacuation procedures
- Coordinate the search and resolution of all lost child situations
- Coordinate hotel’s VIP services program
- Greet and escort VIP’s to guestrooms upon initial arrival to hotel and coordinate servicing of special requests during their stay
- Respond to requests by guests or departments for assistance in any guest-related problem that has not been adequately resolved
- Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved
- Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces
- Inspect hotel areas for safety, cleanliness, and overall condition
- Ensure adherence to required department staffing levels
- Personally assist or coordinate the resolution of deficiencies noted during rounds
- Assist any department as needed based upon service demands
- Specifically assist Conference Services or Banquet Service as needed if production or service backlogs exist
- Maintain a log of all deficiencies noted and assistance provided
- Prepare shift reports detailing activities completed
- Prepare other reports as requested
- Coordinate the timely resolution of guest problems or complaints, providing complimentary products or services or financial adjustments as appropriate
- Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
- Personally communicate relocation requirement to any guest who needs to be walked due to a sold-out situation
- Personally coordinates, with the assistance of Security department and local law enforcement officials, any necessary eviction of a guest from hotel property
- Assist Credit Manager/Guest Services Manager in obtaining necessary payments from guests who have significantly exceeded the hotel’s credit limit
- Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and ensure guest satisfaction
- Attend Guest Services department and hotel staff meetings
- Other duties as assigned

General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible remains current with hotel information and changes
- Complies with hotel uniform and grooming standards

**Qualifications**:

- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
- Minimum two years guest service management experience
- Extensive knowledge of all hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of all state innkeeper laws
- Able to work a flexible schedule, including weekends and holidays
- Multilingual preferred

Salary range for this position, based on experience, is $64,480.00 to $.

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