Vehicle Operations Support Specialist Ii

4 weeks ago


Matteson, United States Cox automotive (Manheim) Full time

This position is responsible for working closely with accounts to coordinate vehicles and/or other units for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

**Responsibilities**:

- Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
- Moving cars, verifying repairs for repair quality to meet client expectations.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
- Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.

**Qualifications**:

- High School Diploma/GED and 3 years’ experience in a related field.
- OR 5 years’ experience in a related field.
- Service writer experience a plus.
- Strong computer skills.
- Valid Driver’s License and safe driving record.
- Ability to drive vehicles with standard and automatic transmission.
- Effective communication and organization skills required.
- Commitment to providing excellent customer service essential.
- Prior experience in vehicle reconditioning, general auto body knowledge, etc. preferred.
- Satisfactory computer skills and the ability to utilize a handheld portable terminal preferred.
- Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb.

**Work Environment**:
Working in all weather conditions 20 to 30% outside.

Pay: From $19.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift

Ability to Commute:

- Matteson, IL (required)

Work Location: In person


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