![Cox Automotive](https://media.trabajo.org/img/noimg.jpg)
Customer Care Specialist Ii
2 weeks ago
The CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
**Onsite training requirement and flexibility with the Hybrid work model as determined by management.**
**Problem Resolution**:A big part of maintaining the relationships with existing customers includes problem solving by the CCR, including consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. May work across other departments to train on resolving different client issues.
**Qualifications**:
**Minimum:
- High School Diploma/GED and 3 years' experience in a related field.
**Preferred:
- College degree or equivalent experience preferred.
- Minimum of 2 years of Call center and/or client interfacing experience
- Travel - infrequent, but must have flexibility.
- Schedule - must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge
- Ability to operate under tight pressure.
- Experience working in the automotive industry preferred. Bilingual Spanish highly preferred.
USD 19.13 - 28.65 per hour
**Compensation**:
**Benefits**:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
**About Cox Automotive**
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today
**About Cox**
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
-
Customer Care Specialist II
3 weeks ago
Matteson, United States Cox Communications Full timeCompany Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary within the anticipated...
-
Customer Care Specialist II
3 weeks ago
Matteson, United States Cox Communications Full timeCompany Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary within the...
-
Customer Care Specialist Ii
4 weeks ago
Matteson, United States Manheim Auto Auctions Full timeThe CCS II will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. **Problem Resolution**:A big part of maintaining the relationships with existing customers includes problem...
-
Title Specialist Ii
2 weeks ago
Matteson, United States Cox Automotive Full timeAs a **Title Specialist II, **you will perform administrative and transactional services in support of various vehicle operations functions, including those associated with auctions, operations, logistics, inspections, dealer services. May work with vehicle titles, registration and/or other documents and records. **Job Responsibilities: - Ensures all...
-
Dealer Services Outside Specialist II
3 weeks ago
Matteson, United States Cox Communications Full timeManage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles to make recommendations for reconditioning to in Specialist, Dealer, Operations, Vehicle, Service, Retail
-
Customer Care Representative
5 days ago
Matteson, Illinois, United States Cox powered by Atrium Full timePay Range: $21 per hour (Paid Weekly) Overview: Cox Automotive is searching for a talented Customer Care Representative in Matteson, IL The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to...
-
Customer Care Representative
2 weeks ago
Matteson, United States CareerBuilder Full timeCustomer Care Representative Matteson, IL Onsite Contract $16.83/hr - $16.83/hr Come join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443. Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts...
-
Customer Care Representative
1 week ago
Matteson, United States WIVERSE (a DELACAN company) Full time3-month contract, with the potential for extension. The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our...
-
Customer Care Representative
18 hours ago
Matteson, United States Expedite Technology Solutions LLC Full timeJob Description: Job Summary: The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be...
-
Customer Care Representative
3 weeks ago
Matteson, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443. Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation. Contract...
-
Customer Care Representative
1 month ago
Matteson, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443. Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation. Contract...
-
Customer Care Representative
1 month ago
Matteson, Illinois, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration:...
-
Customer Care Representative
3 weeks ago
Matteson, Illinois, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration:...
-
Customer Care Representative
5 days ago
Matteson, Illinois, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration:...
-
Customer Care Representative
1 month ago
Matteson, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration:...
-
Customer Care Representative
1 month ago
Matteson, United States Motion Recruitment Full timeCome join our team. Our client is looking for a Customer Care Representative for a 2-month contract in Matteson, IL 60443.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration:...
-
Business Services Specialist Ii
2 weeks ago
Matteson, United States Cox Automotive Full timeThis position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. **Job Responsibilities: - Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks,...
-
Business Services Specialist Ii
5 days ago
Matteson, Illinois, United States Cox Automotive Full timeThis position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry.**Job Responsibilities: - Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks,...
-
Customer Care Representative
4 days ago
Matteson, United States Cox powered by Atrium Full timePay Range: - $21 per hour (Paid Weekly) Overview: Cox Automotive is searching for a talented **Customer Care Representative** in Matteson, IL! The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no...
-
Foster Care Licensing Supervisor
3 weeks ago
Matteson, United States Camelot Care Centers, LLC of Illinois Full time**About this role** - As our Licensing Supervisor, you will serve a vital role in our Foster Care program, which offers a family-based placement option for children with serious behavioral, emotional, or medical health needs. Providing support to the Foster Care Recruiting/Licensing Specialists and oversee the development and maintenance of our program...