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Administrative Services Representative

4 months ago

Peoria, United States REVELUTION LLC Full time

**ReveLution **is a growing third-party billing, consulting, and medical administration company committed to providing the highest quality of billing services to our clients. We are currently seeking a medical scheduling and patient services representative who has experience in a related role and demonstrates a drive to excel. We seek to bring on team members who take great pride in their work to join our dynamic, growing team.

**JOB SUMMARY**:
Handling calls and scheduling patient appointments. Acting as a liaison between patients, physicians, and other medical professionals for the purpose of coordinating appointments and triaging miscellaneous calls. This is a role that requires providing a excellent customer service while handling a high volume of calls and other tasks.

**LOCATION**:

- This is a fully remote role.

**PRIMARY JOB DUTIES**:

- Handling, triaging, and directing calls as they are received.
- Scheduling patient appointments.
- Register patients - Obtain completed demographics and medical insurance information.
- Chart prep - Obtain outside records from affiliated care providers (ie: Referring physician, surgeon(s), primary care physician, diagnostic imaging facilities, and hospitals).
- Request referrals as needed from insurance companies and/or primary care offices.
- Process additional information requests from affiliated care providers.
- Review provider schedules, verify insurance and request authorizations as needed.
- Process additional information requests from affiliated care providers.

**QUALIFICATIONS**:

- English/Spanish Bilingual preferred.
- 1+ year(s) experience in a customer service focused position.
- 1+ year(s) experience in a medical scheduling role preferred.

**SKILL SETS**:

- Excellent customer service skills.
- Strong organization and multi-tasking skills.
- Exemplary written and verbal communication skills.