Client Care Representative
2 weeks ago
**Benefits**:
- Bonus based on performance
- Employee discounts
- Training & development
Join Our Team of Professional Electricians
**JOB SUMMARY**
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
**JOB DUTIES**
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
- Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
**MINIMUM REQUIREMENTS**
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
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