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Community Outreach Liaison

4 months ago

Bethlehem, United States Steps to Recovery Full time

**Who We Are**

STR Behavioral Health - Lehigh Valley is a premier substance use disorder and co-occurring mental health disorder outpatient center. For both substance use disorder and mental health clients, we offer separate programs for each population. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with the support of a psychiatric provider, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) options are offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ+ services.

**What We Offer**
- Team driven culture based on our 5 Star Service Commitment
- Multiple development pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Option
- Flexible Dental & Vision Plan Option
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Six Annual Paid Holidays Plus One Floating Holiday
- Generous Team Member Referral Program

**How You Will Make a Difference**

The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

**Relationships and Contacts**

**_ Within the organization: _**Maintains frequent and close working relationships with the Executive Director, National Director of Business Development and team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

**_Outside the organization_**: Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners, and vendors, as needed.

**Position Responsibilities**

**Essential Responsibilities**
- Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
- Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
- Schedules and conducts tours with referral sources, clients, and families, while being onsite weekly at Lehigh Valley Outpatient to support business development activities.
- Communicates various levels of care to potential clients, families, and referral sources.
- Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment at Lehigh Valley Outpatient and tailoring them to meet each client’s unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.
- Articulates how our facility’s programming aligns with each potential client’s situation and requirements.
- Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
- Offers a high level of customer service and communication to referral sources, clients, and families.
- Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
- Coordinates with the business office and Utilization Review to determine financing options for potential clients.
- Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
- Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
- Develops goals and timelines for closing new and enhanced key account opportunities.
- Collaborates with facility and corporate leadership to leverage strategic initiatives.

**Additional Responsibilities**
- Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
- Represents the program within the community at local, regional, and national events, as requested.
- Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
- Performs other duties as assigned.

ISJP123

**What We're Seeking**

**Education and Experience**

Position requires a bachelor’s degree and a minimum of 2 years’ experie