Outreach Lab Representative

3 days ago


Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time
Job Summary

The Outreach Lab Representative plays a vital role in providing exceptional customer service to patients, physicians, and healthcare providers. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to inbound and outbound calls to the Customer Service Center, providing timely and accurate information to customers.
  • Sort and mail laboratory reports, clinical laboratory reports, and anatomic pathology reports in a timely and efficient manner.
  • Utilize various resources, including Epic, MyNet, LabCorps, and Quest websites, to assist callers with questions and provide information.
  • Print and fax/mail outpatient reports as requested by physician offices or lab outreach leadership.
  • Fulfill supply orders for SLPG physician offices through Service Now requests.
  • Review demographics and ordering physician information for manual paper reports.
  • Ensure accurate distribution of reports to physicians and other departments.
  • Packages scripts for pickup by the storage company.
  • Prepare and distribute reports as required by patient request.
  • Act as an internal support system to network phlebotomists, nurses, doctors, and physician office staff.
  • Maintain an accurate log of each phone call in Service Now.
Requirements
  • High school graduate or equivalent.
  • Medical office experience and some knowledge of medical terminology preferred.
Work Environment

This position requires sitting for up to 7 hours per day, standing for up to 3 hours per day, and walking for up to 2 hours per day. Frequent use of a computer keyboard and sorting patient reports is required. Lifting and carrying up to 10 pounds may be necessary. Normal vision and hearing are required.



  • Bethlehem, Pennsylvania, United States St. Luke's Hospital Full time

    St. Luke's takes pride in the expertise, dedication, and empathy of its workforce. Our employees are our greatest asset, and collectively, they are committed to fulfilling our organization's mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to care in the communities...


  • Bethlehem, Pennsylvania, United States St. Luke's Hospital Full time

    St. Luke's values the expertise, dedication, and empathy of its workforce. Our employees are our greatest asset, committed to fulfilling our mission of providing exceptional care to the sick and injured, educating healthcare professionals, and enhancing access to medical services in our communities, irrespective of a patient's financial situation. Position...


  • Bethlehem, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Representative to join our team at St. Luke's Hospital. As a key member of our registration team, you will be responsible for ensuring a seamless and efficient patient registration experience.Key ResponsibilitiesGreets and directs patients and visitors, providing friendly and...


  • Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's University Health Network, we take pride in the dedication, expertise, and empathy of our team members. Our employees are our greatest asset, committed to fulfilling our mission of providing exceptional care to those in need, educating healthcare professionals, and enhancing access to services for all individuals, regardless of their financial...


  • Bethlehem, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryThe Psychiatric Care Specialist is responsible for providing comprehensive psychiatric care to students, including initial evaluations, ongoing clinical appointments, crisis interventions, and leadership in psychiatric services. This role involves clinical responsibilities, administrative tasks, and leadership duties to ensure the effective...


  • Bethlehem, Pennsylvania, United States St. Luke's Hospital Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Representative to join our team at St. Luke's Hospital. As a key member of our registration team, you will be responsible for ensuring a seamless and efficient registration process for patients and visitors.Key ResponsibilitiesGreets and directs patients and visitors, providing...


  • Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's University Health Network, we take pride in the dedication, expertise, and empathy of our team members. Our workforce is our greatest asset, and collectively, we are committed to fulfilling our mission of providing exceptional care to those in need, educating healthcare professionals, and enhancing access to medical services in our communities,...

  • Medical Specialist

    2 weeks ago


    Bethlehem, Pennsylvania, United States Guardian Life Insurance Company Full time

    Job SummaryWe are seeking a highly skilled Medical Specialist to join our team at Guardian Life Insurance Company. As a Medical Specialist, you will play a critical role in facilitating the adjudication of disability claims by obtaining and reviewing medical information, collaborating with claims case managers and claimants, and leveraging your medical...


  • Bethlehem, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryThe Psychiatric Care Specialist is responsible for providing comprehensive psychiatric care to students, including initial evaluations, ongoing clinical appointments, crisis interventions, and leadership in psychiatric services. This role involves clinical responsibilities, administrative tasks, and leadership duties to ensure the effective...


  • Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time

    At St. Luke's University Health Network, we take pride in the dedication, expertise, and empathy of our staff. Our employees are our greatest asset, and collectively, they are committed to fulfilling our mission of providing exceptional care to those who are ill or injured, educating healthcare professionals, and enhancing access to services in our...


  • Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full time

    Hospice Liaison Job DescriptionAt St. Luke's University Health Network, we are seeking a skilled and compassionate Hospice Liaison to join our team. As a key member of our Hospice team, you will play a vital role in building and maintaining relationships with referral sources, facilitating the processing of hospice referrals, and ensuring seamless continuity...


  • Bethlehem, United States St. Luke's Hospital Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...


  • Bethlehem, PA, United States St. Luke's University Health Network Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...


  • Bethlehem, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Rotating Saturdays, alternating day and evening shift Work where every moment matters. Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of...


  • Bethlehem, United States Heidelberg Materials US, Inc. Full time

    AutoReqId: 20676BR Pay Class: Salaried Exempt Minimum Pay Rate: $69,710.00 Maximum Pay Rate: $95,855.00 Department: Sales Line of Business: Cement Sales Position Type: Full-Time Job Posting: Heidelberg Materials is seeking a Technical Sales Trainee to join our team in Nazareth, PA. This is an excellent opportunity to join an...


  • Bethlehem, United States Heidelberg Materials US, Inc. Full time

    AutoReqId: 20676BR Pay Class: Salaried Exempt Minimum Pay Rate: $69,710.00 Maximum Pay Rate: $95,855.00 Department: Sales Line of Business: Cement Sales Position Type: Full-Time Job Posting: Heidelberg Materials is seeking a Technical Sales Trainee to join our team in Nazareth, PA. This is an excellent opportunity to join an industry leader in a...


  • Bethlehem, United States St. Luke's University Health Network Full time

    St. Luke’s University Health Network, the region’s largest, most established health system, a major teaching hospital, and one of the nation’s 100 Top Hospitals is seeking a passionate per diem BC/BE Pediatric Pulmonologist to join our dedicated team of physicians providing excellent care at St. Luke’s University Health Network/ St. Luke’s...

  • Real Estate Manager

    4 months ago


    Bethlehem, United States AION Management LLC Full time

    Job DescriptionJob DescriptionJob Summary:Under the direction of the Real Estate Manager, the Real Estate Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living...


  • Bethlehem, United States French & Parrello Full time

    Job DescriptionJob DescriptionSenior Project Manager - TransportationFull-Time | Bethlehem, PA, US________________________________________Who We AreAt FPA, we are looking for talented and driven engineers to join our commitment to pushing the boundaries of what is possible and providing cutting-edge engineering solutions that make a difference in...


  • Bethlehem, PA, United States St. Luke's University Health Network Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...