Member Services Representative Ii
2 weeks ago
**Responsibilities**
**Job Title: Member Services Representative II -KSPA**
**Location: Pearland Administrative Office**
**Department**:Mem Provd Serv**
**Job Type: Full Time**
**Salary Range: $49,730 - $61,442 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)**
**Qualifications**
**Education**
Required:High School diploma or GED from an accredited program
Preferred:Associates or bachelor’s Degree
**Experience**
Required: 5 years’ experience in a health care or health plan insurance environment.
Benefits, Medical Benefit Interpretation, CMS Regulations, Texas Department of Insurance Regulations and
ERISA
Excellent interpersonal skills to interface with physicians and members of the health plan.
Strong ability to actively listen to customers, probe for clarification, and provide consultative guidance based
upon customers inquiries.
Excellent written communication skills
Analytical skills to evaluate problems and recommend alternative solutions
Preferred: Previous experience with a call documentation system
Knowledge of Medical Terminology
Ability to Work in a Fast Paced Continuously Changing Environment
Knowledge of CPT and ICD9 Codes
Ability to understand complex oral and written directions and technical information.
**License(s)**
Required:N/A
Preferred:N/A
**Special Skills**
Required:Strong knowledge of HMOPOS and TPA Plan Design and Claims Processing
Member Service Representatives must build and maintain productive
Preferred:EPIC” Tapestry Experience
**Other**
Required: Excellent communication and telephone etiquette
Problem-Solving and active listening skills
Representative III are required to pass knowledge testing and maintain positive Quality and Production Scores
Preferred:Fluency in Spanish
**Working Environment**:Office
**About Us**
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.
**Why Kelsey-Seybold Clinic?**
- Medical, Vision, and Dental
- Tuition Reimbursement
- Company Matching 401K
- Employee Reward and Recognition Program
- Paid time off for vacation, sick, and holidays
- Employee Assistance Program
- Continuing Medical Education allowance
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