Customer Service Representative I

4 weeks ago

Pearland, United States City of Pearland, TX Full time

**_The City of Pearland, Texas,_**_ is seeking to hire a_**_ full-time_**_ _**_Customer Service Representative I _**_to assist with the day-to-day operations of our _**_Utility Billing division _**_within our _**_Finance Department_**_. _**_Are you service-oriented? Could you excel in a fast-paced environment that is customer-facing? If so, you may be perfect for this position- The _**_Customer Service Representative I_**_ earn a competitive salary of _**_$16.12 - $17.45/per hour_**_, based on qualifications. Additionally, the _**_city pays all premiums for_**_ our employees' _**_dental, long-term disability protection, and life insurance, plus the majority portion of the medical premium_**_ for employees and their dependents. We also offer a_**_ retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match_**_, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, _**_11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health._**

**ABOUT THE CITY OF PEARLAND**
- The City of Pearland has received a _**_Top Workplaces of 2023 USA award_**_ from _**_Energage_**_, a leading research firm that specializes in employee engagement and workplace culture each year across the United States. The City of Pearland has also been recognized as a _**_Top Workplace in the Houston Metro Area 2023_**_ by _**_The Houston Chronicle_**_._
- Pearland is one of the fastest-growing cities in Texas due to _**_affordable housing_**_, _**_outstanding schools_**_, _**_safe neighborhoods_**_, and _**_superb quality of life_**_. Ranked among the top ten _**_safest cities in Texas_**_, Pearland residents know their _**_families are safe and secure_**_ in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to _**_experience all the city_**_ has to offer, including _**_professional sports, world-class cultural amenities, and recreation._**
- Employees of the City of Pearland use multi-directional communication and cross-functional teams to _**_promote a greater understanding_**_ of the organization by employees at all levels. We have created a _**_culture of continuous learning_**_ that encourages and supports _**_employee development and growth_**_. Our work environment is one where _**_innovation_**_ is not only supported but encouraged._

**A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE**

**Job Summary**

The purpose of this job is to perform clerical tasks in the water utility billing function, assist customers with water and sewer issues, and performs duties related to customer satisfaction in a fast-paced environment.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

**Essential Functions**

Regular and timely attendance.

Complete daily deposit form with Customer Service Representative II or Customer Service Supervisor.

Reconcile cash drawer daily and deliver to Customer Service Representative II or Customer Service Supervisor.

Process payments received by customers from over the counter, by phone and by mail.

Enter new deposits, disconnects, transfers, reconciles errors, etc., into computer database.

Prepare work orders for utility disconnections, reconnections, new orders, and other service orders.

Notify residents regarding termination of service for non-payment.

Assemble and maintain various reports.

Contribute to team effort by performing other related duties as assigned.

**Minimum Education and Experience Requirements**

High school diploma or equivalent is required.

A minimum of one (1) year of experience involving cash collections and customer service required.

Public contact experience working in a phone center or fast paced environment, preferred.

Bilingual in English/Spanish, preferred.

Two (2) years of extensive public contact in customer service or collection agency capacity with cash collection experience, preferred, or an equivalent combination of education and experience.

**Special Certification and Licenses**

Valid, Class "C" Texas Driver's License.

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