Lead Receptionist

4 days ago

San Diego, United States Casa de las Campanas Full time

**Who we are**:
Experience the future of senior living and care as soon as you step foot into our doors. Casa de las Campanas offers upscale resort-style living in the scenic area of Rancho Bernardo. Our team of dedicated professionals strives to improve the lives of seniors in our community on a daily basis. Our campus and surroundings reflect the love that our residents have for southern California. Our unique combination of an all-inclusive lifestyle, exceptional hospitality, and stunning location is unmatched. Our well-traveled and outdoorsy senior community enjoys socializing over meals, exploring nearby trails, and taking in breathtaking views. We are currently seeking a Lead Receptionist. If you want to experience a fresh perspective on senior living, join us today

**You will enjoy**:

- Medical, Dental, and Vision Insurance
- Tuition reimbursement program
- An employee appreciation bonus, which is funded by our residents
- Now offering DailyPay
- Life insurance
- 403 (b) retirement plan with employer match
- PTO and paid holidays
- Pet insurance
- AFLAC
- An exceptional work environment that is both engaging and fun
- Long-term disability insurance

**Who you are**:

- High school graduate
- Three or more years of proven work experience in a customer service position, preferably as a concierge, front desk, or related position
- Multi-line telephone console experience is strongly preferred

**Job Summary**:
The Lead Receptionist is responsible for performing receptionist duties in both the Sur and Norte lobbies of the facility. He/she will answer incoming and inter-facility calls, greet and direct residents and visitors, respond to emergency call panels and situations, and perform routine office and support work for staff and residents. This position requires a working knowledge of the activities performed at each reception desk. The Lead Receptionist is responsible for orienting reception new hires as well as training the reception team on any new policies and procedures. The Receptionist is expected to project a professional, customer service demeanor at all times. This position provides administrative support to the Director of Administrative Services including but not limited to, maintaining contact lists, handling logistics for administrative office equipment, scheduling meetings, main contact for Casa Guest Rooms, and oversight of the SARA system.

**Essential Job Duties**:
**_Reception Staff _**
- Performs receptionist duties in Sur and Norte lobbies, as assigned.
- Train all reception new hires on policies, procedures etc.
- Review receptionist duties with reception staff on a regular basis to ensure staff is appropriately trained.
- Train reception staff on any new procedures or policies.
- Assists Director with scheduling of reception staff.

**_Sur Reception _**
- Performs receptionist duties including but not limited to: answering phones, greeting visitors and residents, answering questions, registering visitors, monitoring lobby security etc. Interacts with residents, visitors, staff and vendors in a courteous and efficient manner.
- Monitors annunciator panels for emergencies and fire alarms and monitors panels for appropriate time. Responds quickly and appropriately in accordance with facility policies and procedures.
- Monitors and updates SARA (PET alarm) system and maintains SARA supplies.
- Produces a daily PET pendant low battery report and follows up with residents to arrange batter replacement. Provides report to Physical Plant and Security when task completed.
- Facilitates annual PET pendant testing.
- Monitors and ensures Resident Face Sheet Binder is up to date.
- Provides guest unit reservations, registration, and check out. Keeps track of monthly guest room spreadsheet and submits details to accounting and Executive Director.
- Maintains resident census reports.
- Coordinates information distribution between reception desk and departments as appropriate.
- Posts emergency information on “Touchtown”

**_Transportation _**
- Dispatch and coordinate multiple Drivers to ensure that all transportation needs, including resident appointments, activities, and other outings, are responded to promptly and effectively.
- Plan, coordinate, and resolve problems relating to resident pick-up and drop-off.
from Casa and external appointments.
- Contact residents concerning transportation issues and make recommendations on alternate transportation options, when necessary.
- Be proactive in resolving residents’ concerns.
- Answer phones for client bookings and enter details into the dispatch system.
- Ensure residents who need escorts have escorts.
- Escort determination comes from PSST.
- Ensure adherence to contract and policies (ex: 10-mile radius policy)
- Assist with timely input of resident billing information.
- Interact with residents in a professional manner.

**_Reception Standards _**
- Dispatch and coordinate multiple Drivers to ensure that all transportation needs, in

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