Assistant Manager

2 weeks ago

Boston, United States VPNE Parking Solutions Full time

Overview:
VPNE Parking Solutions is a family owned company that is recognized as a leading parking service provider in the New England area. Founded in 1990, VPNE is committed to providing improved parking and transportation options for its valued clients. Headquartered in the heart of Boston, VPNE’s teams strive to uphold a culture that empowers our employees to excel in the areas of customer service and guest mindedness. Our employees are energetic, friendly, and proactive in helping VPNE to achieve its strategic goals, which has helped the company to expand nationally.

Are you interested in becoming a part of a growing company where you can build your resume and make professional connections? Are you a highly skilled driver looking for a job that’s fun and provides opportunity for growth and development? Do you want a flexible schedule and to work in an area with access to public transportation?

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry looking for people like you to help us drive our clients’ business and build their brand.

**Responsibilities**:
**Assistant** **General** **Manager**

**Responsibilities**:

- Contribute to training and staffing management
- Oversee schedule and ensure that all positions have coverage at all times, including employee break times.
- Ensure work areas are neat and clean.
- Frequent visits to all locations for employee and client interaction, coverage as needed.
- Provide top notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.
- Maintain organization at location.
- Be a point of contact for any customer inquiries or needs.
- Manage any unforeseen event (code red, etc.)
- Ability to assist in de-escalation, not act as security.
- Assist in interview and selection process as well as new hire location placement.
- Adhere daily to VPNE professionalism and appearance standards.
- Enforce correct VPNE uniform with staff and enforce VPNE policies during every shift.
- Track and submit expenses per VPNE policy.
- Understand and support key performance indicators for VPNE.
- Handle all employee relations issues in-house, using the Human Resources Business Partner as a resource when appropriate.
- Communicate with Human Resources team to understand and uphold processes and procedures.
- Build a dependable team (recruit, hire and train) in collaboration with Talent Acquisition department.
- Lead a positive and supportive culture to encourage growth opportunities for employees.

Qualifications:
**Qualifications**:

- Ability to read, write and verbally communicate in English.
- Ability to run and move quickly throughout garage.
- Ability to organize cars efficiently.
- Ability to stand for long periods of time.
- Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
- Ability to lift a minimum of 50 lbs.
- Be at least 18 years of age.
- Possesses a valid Driver’s License in state of residency.
- Be able to pass a criminal background check and RMV check when overseeing a valet operation.
- Possess organization skills.
- Educational Requirements: Associates or bachelor’s degree preferred
- Availability to work a flexible schedule including nights, weekends, and holidays.
- Years of Experience: 1+ years’ experience in Hospitality or Customer Service
- Language Skills: Proficient in English both verbally and written.
- Strong computer skills including Microsoft Office, ADP, Parking Revenue Control Software and Hardware.

**Benefits for Full-Time Employees**:

- Medical, Dental, Vision
- 401K with up to a 5% match
- Commuter benefits
- Childcare benefits
- Discount programs

**All Employees**:

- Short-term disability
- Accident insurance
- Life insurance

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