Assistant Manager

1 week ago

Boston, United States C&W Services Full time

**Job Title**

Assistant Manager

**Job Description Summary**

The Assistant Account Manager is a position within the line of operations of C&W Services. The incumbent is responsible for the management of the assigned accounts, and the supervisors assigned to each account. Specific responsibilities include work-scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee evaluations, troubleshooting/problem solving, new hire orientation, training of supervisor and support personnel, customer relations, and special project work as requested.

**ESSENTIAL FUNCTIONS & RESPONSIBILITIES**:

- Pay: $70,000.
- Shift: 2nd (1:00pm-9:00pm or 2:00pm-10:00pm).
- The Assistant Account Manager reports to the Account Manager and is responsible for the following activities:

- Assists the Manager with the overall activities of a project(s), and supervises the supervisors.
- Directs and develops subordinates to produce professional results and workmanship of an efficient Facility Management organization.
- Ensure that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
- Establish and maintain effective lines of communication with the customer and facility personnel regarding work schedules and distribution and coordination of materials in these facilities.
- Administration of the Work Order System client requests to ensure the work tickets have been distributed/performed/completed and closed on time as per the client request.
- Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
- Coordinates and controls special projects work on weekdays and weekends per the Periodic Schedule.
- Measures performance of accounts against assigned budgets and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable.
- Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
- Organize and develop short and long-term goals and objectives.
- Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations.
- Establish and implement policies and procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety.
- Resolves on-site service delivery problems.
- Participates in ongoing management/technical skill development training programs
- Maintains/monitors work schedules of all personnel for two shifts, including the preparation and submission of weekly payroll in Kronos system.
- Create work orders in WOM system for any above standard service requested and coordinated/approved with the customer.
- Submit janitorial supply orders for each account on the Procurement system.
- Perform weekly inspections on Smart Inspect.
- Ensure that all facilities under his/her responsibility are safe and comply with all federal, state and local laws.
- Ensure that environmental procedures and issues are being implemented through the direction of the customer’s environmental specialist representative.
- Conducts safety training orientation of employees and upload them in Utrac system.
- Conducts orientation of employees, develops employees skills/abilities and performs annual employee evaluations.
- Cover for account managers vacations when necessary.

**SUPERVISORY RESPONSIBILITIES, if any**:
**Responsible for Supervisors, Lead employees and line staff at the site(s) for two/three shifts.**

**REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience)**:

- Five to ten years of management experience, and up-to-date knowledge of cleaning practices/procedures.
- Excellent verbal and written communications skills and the ability to interact effectively at all levels.
- Four-year degree preferred.
- Excellent customer and employee relations skills.
- Must be able to communicate effectively with a diverse workforce.
- ** Bilingual English and Spanish a MUST.**

**WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS**:

- A commercial/corporate site that requires extensive walking, must be able to attend to emergency requests in a 24/7 operation.
- This position requires compliance with our COVID related protocols, which may also include client-specific requirements. This might include, but is not limited to, either providing documentation of full vaccination as per CDC guidelines _or_ agreeing to regular COVID testing.
- C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran sta

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