Chemcare Customer Account Partner

3 weeks ago

Morrisville, United States Univar Solutions USA LLC Full time

**A Place Where People Matter.**

Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

The **Customer Account Partner **(CAP) at Univar Solutions is responsible for the success of our customers. This is a fast-paced role that requires unique abilities. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that our customers have the best possible customer experience while building and maintaining long lasting relationships. We take customer service seriously and this position is integral to the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. This role serves as a main customer contact on a day-to-day basis and provides support for oversight of order activities by achieving key deliverables. A successful CAP will make important decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.

**What You'll Do**:

- Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution
- Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end). Must handle department requirements and standards on order entry and accuracy
- Build and maintain strong professional relationships with customers and internal partners. Work cross functionally with all teams, raise unresolved issues to the appropriate internal teams
- Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required
- Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently
- Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends
- Maintain ongoing high Net Promoter Scores

**What You'll Need**:
Education/Experience/Training:

- Bachelor’s Degree preferred; High School degree required
- Minimum 3 years customer service experience with a dedicated customer portfolio

Specialized Knowledge/Skills:

- 3+ years B2B service management experience
- Strong Interpersonal skills
- Proficient in MS Word, Excel, Outlook
- SAP and Salesforce experience a plus
- Experience in distribution and/or chemical industry is desirable

Univar Solutions is a leading, global distributor of chemicals and ingredients **essential to the safety, health, and wellbeing of our daily lives** from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than **10,000 employees** **support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet

We offer a **Total Rewards package** **that includes market aligned pay and incentives as well as a diverse benefits offering to** **support our employees’ physical, emotional, and financial wellbeing**.**

Univar Solutions supports **sustainable solutions** **for the world around us so that we can do our part to** **help keep our communities healthy, fed, clean, and safe**

**We are committed to a diverse workforce and a culture of inclusion.** Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

LI-PN1

  • Sales Operations Business Partner, Special Markets

    1 week ago

    Morrisville, United States Align Technology Full time

    About this opportunity The Align Sales Operations team is looking for a Sales Operations Business Partner to support the Special Markets sales teams in the US and Canada. They will work with the cross-functional Special Markets Leadership team and internal operational and technical teams to support our external DSO/OSO/Corporate partners. He / She will...

  • AVP Client Partner

    3 weeks ago

    Morrisville, United States Reliance Resourcing Ltd Full time

    Title: AVP - Client PartnerLocation: North CarolinaExperience: 10-15 yearsOverviewOur esteemed client's Hi-tech Business Unit is in search of a dynamic Client Partner to oversee a designated portfolio within one of their top 5 Strategic Accounts.The ideal candidate will possess a proven track record of cultivating and nurturing robust relationships,...

  • National Accounts Customer Service Specialist

    1 week ago

    Morrisville, United States JF Petroleum Group Full time

    Job Type Full-time Description The National Accounts Customer Service Specialist is responsible for facilitating the resolution of our large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times. The...

  • Account Specialist

    4 weeks ago

    Morrisville, United States Shutterfly Full time

    Description At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures...

  • Account Manager, Client Success

    18 hours ago

    Morrisville, United States K4Connect Full time

    Job Title: Account Manager Company: K4Connect Location: Morrisville, NC  K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that...

  • Customer Service Manager

    1 month ago

    Morrisville, United States 10X Recruiting Partners Full time

    Job DescriptionJob DescriptionTitle: Customer Service ManagerDepartment: Customer ServiceReports to: Chief Operations OfficerPosition Summary:The Manager of Customer Service is a consumer-facing, retail-oriented leader that is responsible for the complete satisfaction of our customers. The ideal individual will drive business results through the...

  • Accountant

    2 days ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is currently recruiting for an Accountant for our client in Morrisville 27560. This position will be involved in all aspects of day-to-day financial operations and cash management of the Company. Responsibilities: Cash management, including both tactical daily postings and periodic updates to management and the Finance...

  • AR/Staff Accountant

    7 days ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is currently recruiting for an AR/Staff Accountant for our client in Cary, NC. The AR/Staff Accountant will be responsible for various accounting duties in the Finance Department, primarily in Accounts Receivable area (invoicing, cash applications and collections activities). Also performs general accounting in other areas as needed, such...

  • Accounts Receivable Specialist

    3 weeks ago

    Morrisville, United States Virgo III Ltd. Full time

    Job DescriptionJob DescriptionWe are seeking a detail-oriented and motivated Accounts Receivable Specialist to join our team. The Accounts Receivable Specialist will be responsible for managing the accounts receivable process, ensuring accuracy and timeliness in invoice processing, collections, and resolving any billing discrepancies. The ideal candidate...

  • AP Accountant

    7 days ago

    Morrisville, United States Accentuate Staffing Full time

    Accentuate Staffing is currently recruiting for an AP Accountant for our client in Cary, NC. This position will be responsible for various accounting duties in the Finance Department, primarily in the Accounts Payable area. Also performs general accounting in other areas as needed. JOB RESPONSIBILITIES Accounts Payable Processing: Enters PO invoices into ERP...

  • Manager, Accounts Payable

    3 days ago

    Morrisville, United States Affordable Care LLC Full time

    Overview: Affordable Care is seeking an Accounts Payable Manager responsible for leading a team of four accounting services coordinators.  Key characteristics of a successful candidate:  Passion for understanding and improving processes. Thinks in terms of process flow.Customer service mindset. Providing high-quality service to our customers. ...

  • Manager, Accounts Payable

    3 days ago

    Morrisville, United States Affordable Care LLC Full time

    Overview: Affordable Care is seeking an Accounts Payable Manager responsible for leading a team of four accounting services coordinators.  Key characteristics of a successful candidate:  Passion for understanding and improving processes. Thinks in terms of process flow.Customer service mindset. Providing high-quality service to our customers. ...

  • Order Processing/Customer Service Specialist

    4 weeks ago

    Morrisville, United States B&J GROUP Full time

    Job DescriptionJob DescriptionJob descriptionB&J Groups is a third party Hazardous Chemical Warehouse. We have a position open for an Order Processing / Customer Service Specialist. This is an Office Job that involves receiving a customer’s order, create the order in the system, make all paperwork/labels the customer wants to accompany the shipment, and...

  • Airline Customer Service Supervisor RDU

    1 month ago

    Morrisville, United States Pacific Aviation Full time

    Job DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country. Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as...

  • Customer Experience Analyst

    6 days ago

    Morrisville, United States Horace Mann Full time

    **Customer Experience Analyst** **We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare...

  • Account Manager RDU

    4 days ago

    Morrisville, United States Pacific Aviation Full time

    Our Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world's finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will have opportunities to develop...

  • Account Manager RDU

    3 weeks ago

    Morrisville, United States Pacific Aviation Full time

    Job DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the worlds finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will...

  • Account Manager RDU

    4 weeks ago

    Morrisville, United States Pacific Aviation Full time

    Job DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will...

  • Account Manager RDU

    6 days ago

    Morrisville, United States Pacific Aviation Full time

    Our Pacific Aviation family creates an environment where together, we can all succeed.  In order to make an application, simply read through the following job description and make sure to attach relevant documents.Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.As an...

  • Account Manager RDU

    4 days ago

    Morrisville, United States Pacific Aviation Full time

    Job DescriptionJob DescriptionOur Pacific Aviation family creates an environment where together, we can all succeed. Pacific Aviation provides airport passenger-handling services to the world’s finest airlines in a dozen airports across the country.As an Account Manager, you will lead a team that is dedicated to working with a single airline, and you will...