Store Leader- 0684 Springfield

1 month ago

Springfield, United States GameStop Full time

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

SUMMARY
As an Empowered Leader, the Store Leader
- Hourly works independently to directly influence the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques, the Store Leader ensures world-class guest service experiences for all of GameStop’s guests. The Store Leader-Hourly makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises a combination of associates including an Assistant Store Leader, Senior Game Advisors and Game Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Selling Passion
- Enjoy active selling, including exploring and creating guest needs and closing the sale. Demonstrate a passion for exceeding goals.

**o Provide world-class guest service**: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop products which meet the needs of the guest; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide world-class guest service.

Solution Selling Focus
- Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
- Ensure the use of Solution Selling techniques to align guest needs with GameStop products, the recommendation of additional items as appropriate, and ensure every guest is thanked for shopping at GameStop.
- Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business.

Team Support
- Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and respond effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on their team.
- Recruit, hire, assess, develop, and retain people committed to outstanding guest service.
- Provide timely, appropriate and regular feedback to all store associates concerning performance, conduct performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.
- Using the Empowered Leadership Model, lead store associates in meeting sales, profit and shrink goals.
- Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present.
- Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

Operational Agility
- Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.
- Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first.
- Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.
- Protect company assets through effective inventory control and loss prevention practices.
- Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
- Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
- Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader

Military Stores (if applicable)
- Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment proce

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