Guest Services Associate Lead

3 weeks ago

Kansas City, United States The University of Kansas Hospital Full time

Position Title

Guest Services Associate Lead

Bell Hospital

Position Summary / Career Interest:

Lead by example and ensure team members are greeting, welcoming, and connecting with all patients and visitors. Maintain quality standards for delivering a patient centered environment. Assists Supervisor in training, and ensuring the team adheres to, department policies, processes, and procedures.

The shift needed is: 11:30am - 8pm M-F

* -Please only apply if you are interested in/able to work this shift. Thak you

Responsibilities:

* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
* Demonstrates ability to provide care/service safely and efficiently for the care of each patient and visitor.
* Provides effective leadership to Guest Services staff.
* Able to strategically identify, internalize, and communicate the critical success factors necessary for the Guest Services department.
* Provides timely feedback for implementation of process changes.
* Oversees the daily operations of the team's break schedule.
* Assists the Supervisor in securing daily coverage during team member absences.
* Works effectively with internal customers including supervisory personnel and front-line employees, such as transporters, housekeeping staff, clinicians, interpretive services, security, valets, parking services, clerical departments, switchboard, and call center personnel, etc.
* Reports issues with these departments especially when patient satisfaction is comprised.
* Effectively leads Guest Services staff towards its goals.
* Model appropriate values and maintains and promotes social, ethical, and organizational norms.
* Model exceptional customer service, both on the phone and in face-to-face interactions with patients, visitors, and internal customers.
* Assists in communicating the "big picture" understanding of the hospital and works to ensure the department supports the organization's desired mission and values.
* Serves as a liaison for patients who need assistance in calling for transportation, accommodations, and a variety of community resource information.
* Takes the initiative to help "problem solve" for unique patient populations: the elderly, disable, and/or those with cognitive, psychological and/or language challenges/difficulties.

Required

High School Diploma or GED

One year in a customer service or guest relations environment.

Read, write, and speak English

Proficient in computer skills and Microsoft Office products.

Time Type:

Full time

Job Requisition ID:

R-21422

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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