Director of Operations

**Position Overview**

The Director of Operations will plan, organize, direct, manage, evaluate and be responsible for the operations and budget of warehouse facilities, including the identification of opportunities for operations and transportation improvements.

**Responsibilities Include**:

- Leadership: Assess the performance of Operations Management team through our regular review process. Conduct regular assessments that focus on safety, leadership, expense management, and operational excellence to bolster the effectiveness of the Operations leaders. Assist in the talent acquisition and development of new Operations Managers to increase their ability to perform current duties through both formal and informal training. Maintain a clean and organized facility that is always “tour ready” by upholding full compliance with state and local guidelines. Participate in union contract negotiations and settlements of grievances.
- Data & Analytics: Analyze operational metrics that include fleet utilization, throughput measurements, inventory accuracy, expense management, and labor costs in order to provide formal recommendations in the pursuit of “better.” Manage the outbound freight spend to include utilization rates, modes of shipment, and split shipment utilization in order to decrease the cost per shipment.
- Compliance: Conduct site inspections to validate the general condition of each facility to include warehouse cleanliness and racking integrity, current sprinkler certification and safety condition of equipment (electrical panel access, egress access, lighting, etc.), general condition of loading dock levelers and material handling equipment as well as the condition of fleet units. Oversee and support higher levels of regulatory compliance relating to HAZMAT disposal, Federal Motor Carrier Safety Regulations, OSHA, and company policy and procedures.
- Safety: Oversee DC Safety and assist in creating a safety conscious culture through the following; development and execution of all safety initiatives, create safety engagement meetings with key stakeholders to review fleet/industrial accidents and prevention measures, keep abreast of regulatory changes impacting (FMCSR, EPA, OSHA), act as the Program Manager for various safety programs to ensure compliance, record keeping and program effectiveness, and oversee HAZMAT disposal and reporting.
- Financial Management: Accountable for all warehouse and transportation expenses in the region to achieve budget. Work closely with Operations Management to ensure appropriate actions are taken to align expenses with sales growth or decline.
- Performance Management: Develop and maintain an operational KPI score card that is published to demonstrate both compliance and operational excellence for each major DC. Minimum expectation of driving 5% productivity improvement each year. Establish and publish Standard Operating Procedures to support both job knowledge and operational consistency.
- Consultant: Act in a consultative capacity to ensure operational efficiencies are achieved while promoting compliance towards all operational procedures. Provide innovative solutions that deliver both a cost savings and value within your area of expertise to ensure operations is supporting the large goal of growth.
- Relationship Management: Conduct physical site visits to establish and maintain a professional and impactful relationship with a host of internal customers to include Regional Vice Presidents, General Managers, Operations Managers, Warehouse Managers, local Human Resources, and line employees from all departments within Operations.
- Special Projects: Provide program management as needed on a number of non-routine projects to include facility remodels, High Pile and rack permits, facility moves, software implementation relating to Operations, acquisitions and other special projects as needed. Assist with DC requests for additional Operations Headcount. Generate special reports as needed to support both Sales and Operations requests for data analysis.
- 10+ years of progressively responsible experience in daily DC operations.
- Experience required with Warehouse Management Systems (WMS) for receiving, putaway, picking, cycle counts, etc.
- 4-year degree preferred in Business Administration or related field of study.
- Proficient in Microsoft suite, including Outlook, PowerPoint, Excel, and Word.
- Previous Management and Union experience required.
- A consummate professional in every sense of the word; formal education, appearance, language, performance, and conduct.
- Degree in Supply Chain Management, Business Administration, or another related field required.
- Analytical skills through both practical observations and data analysis.
- Experience with routing software preferred.
- Advanced Excel skills (Histograms, other charting, compiling data from multiple sources, pivot tables, V Lookups, H Lookups, etc.).
- Command presence and the ability to impact others