IT Help Desk

3 weeks ago

Sherman Oaks, United States Caine & Weiner Full time

**Summary**

This position, located onsite at our Los Angeles, CA office, will provide support for our Dallas TX and Denison TX branches. This position will intake tier 1 and 2 support tickets and either resolve or escalate up to higher level help desk technicians. The support will include helpdesk/technical support as well as computer setup for new employees.

**Essential Duties**
- Provide tier 1 and 2 level help desk support to employees at our Texas office(s) or Remote.
- Setup computer workstations for onsite employees.
- Remote employee onboarding assistance.
- IT asset tracking and shipping/receiving.

**Environment/Physical Activity**

The environment for this position is an office environment; it may include some minor annoyances such as noise. The incumbent is in a non-confined office area in which he or she is free to move about at will.

In the course of performing this job, the incumbent typically spends time as follows:

- Walking - Occasional. Walking is mínimal in the performance of duties. Worker may walk 3 - 5 feet around work area completing different functions pertaining to the reports and delivery of applicable forms.
- Sitting Constant. Worker will spend the majority of the workday sitting at his/her work area working with the company’s computer and software systems.
- Kneeling: Occasional. Worker may need to work under desks and in close quarters environment requiring kneeling and crawling to install equipment.
- Lifting Minimal. Worker will lift less than 15 lbs. throughout the day. Occasional transfer of files to storage might exceed 15 lbs in lifting.
- Reaching Minimal. Worker may reach to secure forms and documents throughout the day.
- Fingering - Constant. Worker is required to use finger activities when using the company’s computer system.
- Feeling - Constant. Worker feels and touches the computer keyboard and calculator while working.
- Vision - Constant. Worker is constantly required to use accurate visual acuity in the performance of duties.

**Mental Demands**

The incumbent in this position must be able to accommodate to the following demands:

- Constant distractions and interruptions.
- Uncontrollable changes in priorities and work schedules.
- Time pressures and tight deadlines.
- Long periods of highly detailed and precise work activity.

**Benefits**
- Medical, dental and vision insurance, vacation, sick time & 401K
- Monday-Friday/Daytime hours;.
- Opportunities for growth
- Casual work dress code
- Fun, fast-paced environment

**About Caine & Weiner**

Caine & Weiner is a leading full-service Accounts Receivable Management/Debt Collection enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service including **commercial collection services, consumer collection services** and **legal collection services, first and third party**.

**City of Los Angeles Residents**: Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

**Position Requirements**

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To effectively perform in this position, the incumbent will possess:
**Skills and Qualifications**
- Windows 10/11 Troubleshooting Knowledge
- Active Directory / Azure Experience
- PC Hardware Troubleshooting and Repair
- Basic computer networking experience (DHCP/DNS/VPN)
- Microsoft / Office 365 Experience
- Experience with Ring Central (desired)
- Excellent written and verbal skills.
- Other duties as assigned by the IT Director.

**Education and Experience**
- 2+ Years of IT Help Desk Experience
- Comptia A+/Network + or relevant college education.

**About Caine & Weiner**

Caine & Weiner is a leading full-service Accounts Receivable Management/Debt Collection enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service including **commercial collection services, consumer collection services** and **legal collection services, first and third party**.

**City of Los Angeles Residents**: Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

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