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Patient Access Representative
3 months ago
**Position Summary**:
The Patient Access Representative (PAR) is responsible for welcoming patients and visitors by greeting them in a friendly, prompt and helpful manner as well as assisting with new patients to our clinic.
**Essential Functions & Responsibilities**:
- Responsible to communicate with patients if there’s going to be a wait because of unforeseen circumstances or if there are other items patient may need assistance with; suggest alternative solutions whenever possible.
- Responsible for registering new patients in a cheerful, helpful manner.
- Responsible for verifying all demographic and insurance information to ensure accurate and complete data entry. Responsible for verifying that correct PCP is entered into the patient’s medical record.
- Verification of each patient's individual insurance coverage utilizing multiple tools to include but not limited to electronic verification through our EHR as well as electronic verification through individual insurance websites within the appropriate timeframe.
- Responsible for scheduling new patient appointments.
- Responsible for updating new patient charts once they have completed a new patient packet.
- Responsible for ensuring updated demographic forms are in patient charts, if not coordinating with the front desk staff to have patients fill out the necessary paperwork at their appointment.
- Responsible for coordinating with the Financial Aid Assistant when a self-pay patient has been identified.
- Responsible for registering new children in the School Based Health Clinic.
- Responsible for scheduling new SBHC appointments.
- Responsible for monitoring of patient wait times and patient flow in lobby; will round on all patients in waiting area every two hours.
- Responsible for completing the day-to-day tasks of the front office in an appropriate and professional manner focusing on customer service and patient satisfaction.
- Responsible for answering phone calls to determine appropriate routing of call to the appropriate medical team member.
- Responsible for answering the telephone in a cheerful, polite manner to all incoming calls, documenting messages in the “telephone encounters” (TE) in the E.H.R. transferring calls when required to appropriate medical staff.
- Perform other duties as assigned, including coverage for other Patient Access duties as needed.
- May also rotate to other departments as needed.
- Provides excellent customer service to all patients, staff and visitors of CHWC at all times.
**Additional General Requirements**: Professional positive attitude, understanding of customer service principles, trustworthiness and excellent interpersonal skills.
**Job Qualifications/Requirements**:
Experience as a medical receptionist with multi-line phones and familiarity with insurance and electronic medical record (EMR) preferred.
Other Requirements:
1. Ability to demonstrate excellent customer service
2. Ability to prioritize responsibilities.
3. Ability to multi-task efficiently and effectively.
4. Must be able to act calmly and effectively in a busy or stressful situation.
5. Ability to communicate effectively in person, by phone and in writing.
**Education**: High school diploma or equivalent.
**Experience**: Previous medical office experience preferred.
**Language Skills**:Must speak, write and read English proficiently. Spanish preferred but not required.
