Production Systems Service Specialist

3 weeks ago

Owings Mills, United States UBEO, LLC Full time

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Production Systems Service Specialist to join our team in several East locations

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

**Department**: Service
**Reports To**: Field Service Manager
**FLSA Status**: Full Time/Non-Exempt

**Purpose**

The Production Systems Service Specialist is a specialist in the servicing and repair of high volume commercial Printing Systems. The Production Systems Service Specialist is responsible for the coordination of all activities regarding the service of production print machines and customers in their territory. This includes but is not limited to field service activities, pre and post-installation machine service, fiery/controller installation and service, and ongoing training and development. The Production Systems Service Specialist will also be required to maintain performance that is comparable to industry benchmarks while focusing on high levels of customer retention and award-winning service.

**Supervision**

Supervised

**Responsibilities**

The primary responsibilities of this position is as follows:

- Specializes in the servicing and repair of High Volume (Segment 5 & 6), B&W, Color Graphics, Printing Systems equipment, and enabler hardware
- Performs Basic Connected installations, sets up the IP address, downloads printer drivers, and provides customer training on printing functions
- Demonstrates flexibility in satisfying customer demands in a high volume, production environment
- Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
- Completes technical training on new equipment as assigned
- Effectively executes all required territory management, administrative and call handling procedures
- Works closely with sales partners to maximize equipment leads and upgrade opportunities
- Maintains and manages their parts inventory with a high degree of accuracy. Responsible for maintaining a "car stock" inventory with a value of $8,000 to $20,000
- Exhibits professional appearance and demeanor at all times
- Achieves expected productivity levels associated with assigned workload and level of experience
- Available to work shifts, standby, and/or on-call as required

**Contacts**

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

**Job Related Dimensions**
- Strong attention to detail
- Excellent communication skills - both verbal and written
- Highly motivated results driven professional
- Ability to cope with difficult/demanding customers daily
- Strong work ethic and have a track record of personal growth & development
- Ability to effectively work individually or in a team environment
- A self-starter with the ability to work extra hours as necessary and during peak periods
- Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities

**Qualifications**
- High school diploma or equivalent (GED)
- 6+ years industry experience
- 3+ years supporting light production level office equipment (Segments 4 & 5)
- Strong Computer literacy - Fiery / controller experience is a must
- Network connectivity experience
- Konica and Canon experience preferred

**Physical Demands & Work Environment**
- Ability to operate a motor vehicle for travel to client sites
- Ability to stand/walk for prolonged periods at times
- Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumul

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