Front Desk Manager

4 weeks ago


Bay Shore, United States SpinePain Solutions Full time

**Overview**:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Manager/Supervisor. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. The practice has 4 offices located in Bay Shore, Commack and two satellite offices in Bethpage & Huntington. The Commack location also has a surgery center, which is run by a separate team of nurses and medical assistants.

This individual is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of fees, and supervision of the front office, including training, and providing schedules to the Director of Operations and front desk staff.

**Department**: Front Office

**Reports To**: Director of Practice and CFO

**Education and/or Experience Required**:

- High school diploma or equivalent.
- 2-3 years experience in supervision of a medical front office operations, preferable.
- Demonstrable skills in motivating and training professional staff.

**Essential Skills and Abilities**:

- Demonstrated experience in a supervisory role, two (2) years minimum, preferable.
- Knowledge of applicable operational and clinical functions.
- Possess strong customer service skills.
- Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic paper records and files.

**Responsibilities**:

- Shares the responsibility of the weekly schedules with staff, billing team and medical providers.
- Trains and supervises front office staff (check-in and check-out).
- Tracks front desk hours information and coordinates payroll with HR team.
- Evaluates performance and recommends merit increases and disciplinary actions.
- Assist in hiring and training.
- Ensures adherence to departmental policies and procedures, including patient privacy.
- Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with Director of Operations to ensure a smoothly running office.
- Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced.
- Resolve patient complaints, and answer questions regarding policies and procedures.
- Actively participates as a front desk staff member, performing all daily responsibilities as needed.
- Any other jobs as assigned by your supervisor or management.

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Morning shift

Ability to Relocate:

- Bay Shore, NY 11706: Relocate before starting work (required)

Work Location: In person


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