Director, Product

4 weeks ago

Jersey City, United States BetMGM LLC Full time

**Director of Product Operations - Risk and Fraud**

**About Us**

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflects the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

**About the Role**

The Director of Product Operations - Risk and Fraud oversees the development and implementation of a comprehensive fraud and risk management strategy, collaborating with cross-functional teams to align with business objectives and stay ahead of emerging threats. This role will lead the product development lifecycle for risk management solutions, working closely with various teams to design and deliver effective tools. Through proactive risk mitigation measures and real-time monitoring systems, they identify and respond to potential risks and fraud patterns. They also focus on automating manual processes, reviewing business rules, analyzing transactional data, ensuring compliance with regulations, and fostering collaboration within and outside the organization. As a leader, they mentor and develop their team, ensuring motivation, productivity, and compliance with all relevant regulations and legislation.

**Responsibilities**

Strategy Development:

- Collaborate with cross-functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives.
- Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures.

Product Leadership:

- Lead the product development lifecycle for fraud and risk management solutions, from ideation to implementation.
- Work closely with engineering, data science, compliance and analytics teams to design and deliver effective risk mitigation tools and features.

Risk Mitigation:

- Identify, analyze, and assess potential risks and fraud patterns affecting BetMGM's platforms.
- Implement robust risk detection mechanisms and real-time monitoring systems to promptly identify and respond to suspicious activities.
- Conduct regular risk assessments and analyses to identify potential vulnerabilities and areas for improvement.
- Utilize data analytics and reporting tools to monitor and evaluate fraud patterns and trends.
- Automation of Manual Operational Processes:

- Identify opportunities to automate manual operational processes related to fraud detection and risk mitigation.
- Collaborate with cross-functional teams, including technology and data science, to implement automated solutions that enhance efficiency and accuracy.

Business Rules Review:

- Conduct regular reviews of existing business rules and models to ensure they remain effective and aligned with industry best practices.
- Proactively identify areas for improvement and optimization in fraud prevention and risk management rules.

Data Analysis and Reporting:

- Utilize data analytics tools to monitor and analyze transactional data, identifying patterns and anomalies that may indicate fraudulent activity.
- Develop and present insightful reports to stakeholders, providing actionable recommendations based on data analysis.

Collaboration:

- Collaborate with internal stakeholders, including operations, customer support, and legal teams, to ensure a holistic and integrated approach to fraud and risk management.
- Work closely with external partners, vendors, and industry organizations to share insights and best practices.
- Communicate effectively with internal stakeholders and external partners to address concerns and implement proactive measures.

Compliance:

- Ensure that fraud and risk management processes comply with relevant regulatory requirements and industry standards.
- Stay informed about changes in regulations related to online gaming and sports betting and adapt strategies accordingly.

Training and Development:

- Provide leadership and guidance to the fraud and risk management team.
- Develop training programs to enhance the skills and knowledge of team members.
- Look for ways of working with the rest of the BI team to fully automate where the same analysis needs to be repeated weekly or pe

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