Customer Experience Representative

3 weeks ago

Oldsmar, United States Structall Building Systems, Inc Full time

**Job description**
- Are you passionate about providing an elevated customer experience? We are Join our expanding team based in our corporate offices._

Y_ou and your team are responsible for our customer experience from A to Z. Serving as brand ambassadors, project managers and coordinators all packaged in one, this role is fundamental to the growth of a thriving branch of an industry leader in the SIP’s (Structural Insulated Panel) market. Structall Building Systems has been serving the building supply market since 1987, differentiating itself from its competitors based on product quality, enhanced customer service and a robust in-house fleet line. We live to serve our entire installer base as a true “One-Stop-Shop”_
- Tasks will include but not be limited to:_
- _Serving as the brand ambassador for live customer traffic in the Oldsmar location as well as the primary information station for incoming general information calls on products, basic account management and logistics._
- _Manage all of the Oldsmar based Customer Pick Up order administration partnering with the warehouse and accounting teams for a smooth customer experience._
- _Administrative support for the Florida outside sales division; including but not limited to quote and order entry, troubleshooting and payment collection._
- _Intake all inquiries for new accounts, including management of prospecting forms and coordination with field sales team to qualify the opportunity._
- _Daily and weekly order auditor as part of our quality control and accuracy standards_
- _Leads out bound calling for daily local delivery confirmations and assists in out bound calling for weekly out-of-state delivery confirmations._
- Applicants must be able to handle and prioritize deadlines, work efficiently in both a team and individual setting and possess a lifetime learner mentality._
- **Min of 2 years’ experience in customer service or sales operations requested.**_
- **Bi-lingual in English and Spanish a plus**_

Pay: $17.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person

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