Director of Operations Patient Logistic Center

2 weeks ago

Tamarac, United States HCA Healthcare Full time

This position is incentive eligible.

**Introduction**:
Managers thrive with us HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Director of Operations Patient Logistic Center for our HCA Healthcare team where excellence creates excellence.

**Benefits**:
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long
- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

**_ Note: Eligibility for benefits may vary by location._**

In collaboration with the Regional AVP or VP of Medical Transportation, the Operations Director of Medical Transportation is responsible for effectively leading all aspects of the medical transport operations, including the operationalization of new programs, processes, and functions within the department. This position will lead hiring of staff and is responsible for the development of the team including training. The Operations Director will assist in leading strategy across the assigned area by collaborating with division and hospital leadership to drive strategic alignment that results in enhanced outcomes for our patients. This position provides support to the Regional AVP at times serving as a primary customer lead to key division and hospital leaders, as well as taking lead on requested division wide initiatives.

**Job Summary and Qualifications**:

- Serves as primary point of contact with RAVP of Medical Transportation in leading day to day operations; which may include strategic partnerships/affiliations, vendor management and enterprise contracting.
- Ultimately responsible for department hiring, training, and staff development. This development should include building and maintaining a culture of accountability for providing excellent service to all customers, including patients, employees and leadership.
- Analyzes all aspects of department processes for potential improvement opportunities. Relays these to RAVP of Medical Transportation. Through collaboration with internal and external stakeholders, will design processes, systems, procedures, and operational changes to increase efficiency, effectiveness, and customer/patient satisfaction.
- Works with internal and external stakeholders to identify any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and in collaboration with the RAVP.
- Improves/maintains the delivery of quality service through effective environmental, qualitative and technical monitoring programs to build greater customer/patient satisfaction, loyalty and retention. Identifies trends and innovative measures that can be leveraged to drive results.
- Coordinates with RAVP and Medical Director(s) in establishing realistic but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.
- In collaboration with the RAVP, develops and implements standards for general administrative/operations, policies and procedures, productivity/staffing and training that are in alignment with Corporate Medical Transportation direction.
- Developing, implementing, and monitoring operational and capital budgets related to the ope

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