Director of Operations-Patient Logistics Center

Description

This position is incentive eligible.

Introduction

Want to join a team of daring managers who care without reservations or limits? Our HCA Healthcare team is looking for a(an) Patient Logistic Center Director Operations. HCA Healthcare is an advanced healthcare network that has committed up to 300 million to our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare is committed to research and clinical protocols. Do you want to impact standards of care and save lives across the country? Apply today to our Patient Logistic Center Director Operations and be a part of the innovation of ideas.

Job Summary and Qualifications

In collaboration with the AVP of Transfer Center, the Operations Director of the Transfer Center is responsible for effectively leading all aspects of the transfer center operation, including the design and implementation of new programs, processes, and functions within the center. This position will lead all hiring of transfer center staff, have direct reporting authority for the Transfer Center Clinical Manager, and is responsible for the development of the team including all training. The Operations Director will assist in leading the transfer strategy across the division by collaborating with division and hospital leadership to drive strategic alignment that results in enhanced clinical outcomes for our patients and increased growth through the center into HCA. This includes rollout of new initiatives and workflows, such as central patient placement and discharge transportation, gaining buy-in from division and hospital leaders, physicians, and staff for successful implementation at all levels. This position provides support to the AVP at times serving as a primary customer lead to key division and hospital leaders, as well as taking lead on requested division wide initiatives.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Serves as primary point of contact with AVP of Transfer Center in leading day to day transfer center operations; including strategic partnerships/affiliations, vendor management and enterprise contracting
• Oversees all transfer center hiring, training, and staff development
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. Relays these to AVP of Transfer Center and through collaboration, designs with facility leaders' processes, systems, procedures, and operational changes to increase efficiency and effectiveness
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and in collaboration with the AVP.
• Improves/maintains the delivery of quality service through effective environmental, qualitative and technical monitoring programs to build greater customer satisfaction, loyalty and retention. Identifies trends and innovative measures that can be leveraged to drive results
• Establishes realistic but challenging expectations, measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth
• In collaboration with the AVP, develops and implements transfer center standards for general administrative/operations, policies and procedures, productivity/staffing and training that are in alignment with Corporate Transfer Center direction
• Assists in the development of the annual division transfer center strategic plan, presenting portions when appropriate
• Develops and provides recommendations regarding: capital requests, division strategic partnerships/affiliations and vendor selection
• Collaborates with division emergency preparedness and supports the AVP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise
• Maintains compliance with legal and ethics and compliance standards across the team
• Strategically resolves problems within our internal processes to better address the needs of all customers
• Develops and recommends technological enhancements and/or replacements to support transfer center operations
• Promotes, educates, and holds employees responsible for providing excellent service to all customers, including patients, physicians, employees and leadership
• Provides recommendations on human resource policies that affect transfer center staff
• Assists with the development of local transfer center strategic plans and new programs/services
• Identifies and develops recommendations for capacity management and patient throughput as pertains to the intake of transfers or other patient movement into our hospitals
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must have a proven track record of success in creating and executing operational and clinical growth strategies in leading a department
• Participative management style and an ability to work in a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, hospital leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Demonstrated leadership competency in customer needs and expectations, human resource management, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Ability to work well under pressure on concurrent, multidisciplinary projects
• Excellent attention to detail and creative problem-solving abilities
• Ability to establish credibility and be decisive
• Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
• Proven ability to manage, train and develop a team
• Strong administrative, management and personnel organizational skills

EDUCATION

• Graduate of an accredited undergraduate program required; Bachelor's degree preferred
• Master's degree in healthcare or business-related field preferred

EXPERIENCE

• Minimum seven years' experience in healthcare strategy, sales, marketing, or clinical operations
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative
• CERTIFICATE/LICENSE
• RN License preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Unlock your potential with a leading healthcare provider dedicated to its patients, colleagues and communities. Help guide our team as a(an) Patient Logistic Center Director Operations and help us improve more lives in more ways.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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