Representative, Customer Care

3 weeks ago

DeLand, United States PURCOR Pest Solutions Full time

**WHO WE ARE**

**WHAT’S IN IT FOR YOU**:

- Competitive Base Pay PLUS daily bonuses.
- Medical, Dental & Vision Benefits (because health is wealth)
- Employer Paid Short-Term & Long-Term Disability (STD/LTD) (we've got your back)
- Employer Paid Life Insurance (yep, we've got that covered too)
- Paid Time Off (PTO) and Holiday Pay (time to recharge)
- 401K Retirement Savings with Company Sponsored Match (who doesn’t love free money)
- Opportunities for advancement & career growth (sky's the limit)

**JOB SUMMARY**:
Joining this career opportunity grants you the chance to become an integral member of a diligent team that has been delivering unwavering dedication, exceptional service quality, and unmatched customer service experience.

**YOU WILL BE RESPONSIBLE FOR**:

- Answering and managing inbound customer service-related calls.
- Engaging customers in conversation to qualify each call, determine customer service needs and provide information on company products and services following call flow guidelines.
- Entering customer information into customer relationship management tools (Pest Pac, HubSpot) accurately and schedule appointments.
- Keeping records of customer interactions, transactions, comments and complaints.
- Provide professional customer support while offering additional services (Healthy Home Inspection)
- Answering in-depth account questions while researching and responding to billing inquiries.

**WHAT YOU NEED TO BE MOST SUCCESSFUL**:

- The ability to work onsite at our local office/center Monday through Friday.
- A High School Diploma or equivalent.
- At least one (1) year of experience in a call center environment is highly preferred.
- Ability to pass a criminal background check and drug screening.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

**Drug-Free Workplace

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