Case Manager

2 weeks ago

Washington, United States Department of Human Services Full time

**Job Synopsis**

This position is located in the District of Columbia (DC), Department of Human Services (DHS) Homeless Individuals (HI). The Case Manager is responsible for helping low-income and homeless individuals and families, adults at risk for abuse and neglect, teenage parents, troubled families, and refugees to gradually become stable and self-sufficient through an array of social services, assessments, case management and crisis intervention services. The incumbent is responsible for providing case management/services and coordination services to clients within DHS’ programs. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to the client to ensure program goals are met.

**About DHS**

It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. This job announcement may be used to fill any future vacancies throughout the DC Government, Department of Human Services (DHS). The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.

**Duties and Responsibilities**

Serves as the case manager and service coordinator for assigned clients. Facilitates and ensures collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within DHS’ programs as assigned. Works collaboratively with DHS staff, clients, and involved agencies, providers, and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency.

Connects assigned clients to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face. Tracks client engagement/participation in supportive services. Monitors and evaluates the efficacy of services that clients are engaged/participating in. Provides feedback to the senior level DHS staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with DHS staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals.

**Qualifications and Education**

**Degree**: behavioral or social science; or related disciplines appropriate to the position.

**Or**

**Combination of education and experience** that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

**Or**

**Four years of appropriate experience** that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

**And**

**Specialized Experience**:Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.

**Licensures, Certifications and other Requirements**

None.

**Working Conditions /Environment**

The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting.

**Other Significant Facts**

**Tour of Duty**: Monday - Friday; 8:30am - 5:00pm

**Pay Plan, Series and Grade**: CS-101-11

**Promotional Potential**: None

**Collective Bargaining Unit**: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.

**Emergency Designation**: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

- Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations

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