Case Manager
4 weeks ago
Job Title: Case Manager
Date Developed: September 2017
Division: Program Services
Classification: Non Exempt
PURPOSE OF POSITION: The incumbent
provides linkages, advocacy and other supports for program participants
assigned to their caseload.
RESPONSIBLE TO: Program Manager
SUMMARY OF DUTIES: Responsibilities to include but not
limited to the following:
Establish a positive rapport with program
participants while maintaining professional boundaries while demonstrating
respect, honesty, non-judgment and empathy.·
Serves as a positive role model for program
participants by demonstrating good work ethics.
Develops a Case Plan for each new program
participant within 24 hours of admission addressing assessed needs, participant
interests, strengths and resources.
Establishes and maintains case files according
to HMIS mandates for each program participant. Each case file must entail a
case plan with goals updated minimally once per month and case notes updated
minimally once per month per goal.
Provides an orientation for new program
participants detailing program rules, participant rights and responsibilities,
program grievance policy, case management requirements, behavior requirements
and acknowledgement statement.
Meets with program participants assigned to
caseload on a weekly basis and as needed and agreed upon by program participant.
Document participant meetings and other
information as mandated in HMIS to ensure they accurately reflect program
participant’s progress, barriers and resources provided.
Provides coordination and referral to mainstream
community supportive services. Supportive services include but are not limited
to mental healthcare, emergency medical care, Narcotic Anonymous, Alcoholics
Anonymous, legal assistance, job training, entitlement programs and community
services for seniors.
Maintains documentation of program participant escrow
savings accounts and provides participant relative receipts as stipulated in
the agency standard operating procedures.
Completes monthly statistical reports and occupancy reports as stipulated by the program agreement.
Monitors random urinalysis screenings of program
participants with follow up action plans as agreed upon in the participant’s
case plan.
Provides Life Skills Training and education, group and individual counseling and crisis intervention support as needed.·
Attend all TCP and DHS mandated trainings.·
Work schedule includes evening and weekend hours if necessary for program service delivery.
Perform other duties as assigned.
SUPERVISORY DUTIES: This position does not supervise any other staff.
WORKING RELATIONSHIPS: Regular internal contact with Agency staff and regular contact with outside community agencies.
KNOWLEDGE AND SKILLS:
Education: B.A. /B.S. Degree in Social Work/ Psychology, preferred
Experience: Minimum of two years’ experience in human services
Knowledge/Skills: Strong communication, organizational and interpersonal skills Commitment and interest in issues affecting unhoused , low income under served
populations and seniors. Demonstrates intiative and strong leadership skills. Computer literacy, proficient in Windows environment
Work Environment/
Physical Demands:
Sustained concentration
Frequent interruptions
Ability to navigate steps
Moderate noise level
Occasional travel between sites and for outside meetings
Considerable sitting, very light lifting, bending, walking
Moderate eye strain
Employee Signature
and Date: ______________________________________
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