Retail National Account Manager

3 weeks ago

Irving, United States McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Company Profile**

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

**Department Summary**

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies, and maintain regulatory compliance.

**Position Description**

McKesson is seeking a **Retail National Account Manager (RNA)**. The Retail National Account Manager will be the primary contact for chain pharmacy retail national accounts and will provide support to these accounts participating in both Macro Helix 340B Direct and Non-Direct aggregate programs. The RNA Manager will act as both the internal and external customer liaison, serving as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

**Key Responsibilities**
- Represent Macro Helix at a corporate level to all major retail chains who are current customers through regularly scheduled calls and ongoing communication.
- Prepare and present quarterly business reviews (QBR) to assigned customer base.
- Facilitate on-boarding of new Contract Pharmacies which includes working with the Covered Entities, other Third-Party Processor’s as well as the Contract Pharmacy.
- Assist with expanding customer base to Retail Chains currently not working with Macro Helix.
- Facilitate issues resolution through multiple channels within the broader McKesson enterprise.

**Minimum Requirements**

4+ years of relevant experience, ideally in Sales support.

**Critical Skills**
- Knowledge of retail pharmacy experience.
- Work with chain pharmacies that are contracted with hospitals, but they are not our clients.
- Account management experience.
- 340B experience.
- Salesforce and MS Teams.
- Knowledge of EDI is a plus.
- Power BI would be a nice to have.
- Knowledge of Microsoft Access preferred.
- Microsoft Office Proficiency: Excel, Power Point, and Word.

**Additional Knowledge & Skills**
- Strong analytical and problem-solving abilities, including root cause analysis, solid decision-making skills, and ability to exercise good judgment on situations that may impact the client experience.
- Proven ability to multi-task in a high-volume environment and effectively manage multiple priorities under tight deadlines and prioritize conflicting demands.
- Handle incoming customer requests and ensure that issues are resolved both promptly and thoroughly.
- Excellent communication skills within all levels of an organization.
- Strong interpersonal/relationship building skills.
- Self-starter with the ability to work well independently as well as establish and adhere to deadlines.
- Ability to handle difficult and complex situations with ease.

**Education**

4-year degree in related field or equivalent experience.

**Working Conditions**
- Able to travel 5% of the time.
- Hybrid/Remote work environment - Irving, TX.
- Must be authorized to work in the US unrestricted - This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click her

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