Customer Experience Advocate
2 weeks ago
Description:
Job Overview
The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support one Esker platform.
Key Tasks/Duties:
- Manage and deepen relationships with 20+ assigned accounts; meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships.
- Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.
- Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.
- Maintain customer interaction and task assignment documentation.
- Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.
- Measure customer utilization of installed solutions using established procedures.
- Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.
- Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.
- Recommend and support implementation of processes that improve team efficiency and customer satisfaction.
- Perform complex configuration changes and build reports.
**Requirements**:
Education Requirements:
- Bachelor's degree or 2+ years equivalent experience
Essential Experience:
- Strong professional communication
- Time management
- Moderate technical skills to perform configurations
- Strong Microsoft Office product experience
- Experience using Salesforce or another ERP platform
- Resourcefulness and problem solving
- Strong customer and account management experience
- 2+ years in customer service, customer training, or account management
- Management of multiple customer accounts simultaneously
- Work in a professional team setting
-
Customer Experience Advocate
1 week ago
Middleton, United States Esker Inc Full timeDescription: Job Overview The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support...
-
Associate Customer Experience Advocate
2 weeks ago
Middleton, United States ESKER INC Full timeJob OverviewThe Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them. Key Tasks/Duties:Establish a strong relationship with customers during the 90 days...
-
Customer Service Specialist
1 week ago
Middleton, United States FISKARS BRANDS INC Full timeJOB REQUIREMENTS: At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! Fiskarsis searching for a Customer Service Specialist to join our amazing team inMiddleton, WI! About the Role: The Customer Service...
-
Associate Product Manager
6 days ago
Middleton, United States Springs Window Fashions Full timeDescription Associate Product Manager - Lift Systems and Controls Company Overview Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide. Our custom window treatments are available in nearly every major retailer, in thousands of designer...
-
Senior Product Manager
6 days ago
Middleton, United States Springs Window Fashions Full timeDescription Springs Window Fashions is hiring for a Senior Product Manager at our Middleton, WI Corporate Headquarters. This is an onsite role with some hybrid flexibility however fully remote is not an option. Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates...
-
Adult Group Home Counselor-Mental Health
2 days ago
middleton, United States Cambridge Health Alliance Full timep>Location: CHA Everett Hospital Work Days: 7:00am-3:30pm and 3:00pm-11:30pm, Every Other Weekend and Rotating Holidays Category: Human and Social Services Department: Psych EH West 2 Nursing Job Type: PT20Plus HPW Work Shift: Night Hours/Week: 24.00 Union: Yes Union Name: SEIU 1199Department SummaryWest 2 is a 22 bed acute care for Adults ages...
-
Finance Business Partner
3 weeks ago
Middleton, United States UW Health Full timeJob DescriptionWork Schedule: This is a full-time, 1.0 FTE position that is scheduled to work Monday through Friday from 8:00 a.m. to 5:00 p.m. Hours may vary based on the operational needs of the department. This is a hybrid position for WI & IL residents with occasional in-person meetings. Be part of something remarkable Join the #1 hospital in Wisconsin!...
-
Planning Consultant
3 weeks ago
Middleton, United States Fidelity Investments Full timeJob Description : Planning Consultant Through your integrity and adherence to Fidelity’s client commitment standards, we know you will inspire client dedication with a goal of developing lifetime relationships with Fidelity. As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client...
-
Planning Consultant
1 week ago
Middleton, United States Fidelity TalentSource LLC Full timeJob Description:Planning ConsultantThrough your integrity and adherence to Fidelity s client commitment standards, we know you will inspire client dedication with a goal of developing lifetime relationships with Fidelity.As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client relationships through...
-
Planning Consultant
7 days ago
Middleton, United States Fidelity TalentSource LLC Full timeJob Description: Planning Consultant Through your integrity and adherence to Fidelity s client commitment standards, we know you will inspire client dedication with a goal of developing lifetime relationships with Fidelity. As a Planning Consultant, you will provide a world-class planning experience, uncover opportunities to deepen client relationships...
-
Field Representative-Organizer
2 weeks ago
Middleton, United States Massachusetts Teacher Association Full timeThe Massachusetts Teachers Association (MTA) represents over 115,000 members and nearly 400 locals across the state and employs a full-time staff of over 150. Our members are public school teachers, faculty, professional staff, and education support professionals working at public schools, colleges, and universities. As a member-driven organization and the...
-
Credit Specialist
5 days ago
Middleton, United States Springs Window Fashions Full timeDescriptionCompany Overview Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates globally. Our custom window treatments are available under the Bali, Graber, Sunsetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and...
-
Counter Sales Associate
3 weeks ago
Middleton, United States Heritage Landscape Supply Group Full timeSilver Creek, a partner of Heritage LSG is seeking a self-motivated, customer service-oriented individual for a Counter Sales Associate role. This full-time position will focus on order entry at the sales counter with other related duties such as: warehouse, stocking shelves, shipping products, loading trucks and backup driving duties. The workweek is Monday...
-
Server/wait Staff
3 days ago
Middleton, United States Johnny's Italian Steakhouse Full time**Johnny's Italian Steakhouse in Middleton, WI is currently seeking outgoing and personable Servers and Bartenders.** We are looking for experienced Restaurant Servers and Bartenders to join our team at Johnny’s Italian Steakhouse in Middleton. You’ll be the face of our restaurant and responsible for outstanding customer satisfaction. We are looking for...
-
Senior Scheduling Analyst
2 days ago
Middleton, United States CSL International Full timeThe CSL Group Inc . (“CSL”) of Montreal, Canada is a world-leading provider of marine dry bulk cargo handling and delivery services. Through its major operating divisions, Canada Steamship Lines, CSL Americas, CSL Australia, CSL Asia and CSL Europe, CSL owns and operates a highly diversified fleet of specialized self-unloading vessels, off-shore...
-
Taco Bell
1 day ago
Middleton, United States Taco Bell Full timeTaco Bell - Middleton is looking for a full time or part time Register Clerk to join our team in Middleton, WI. As a Register Clerk, you'll manage a high volume of transactions while providing a seamless experience for customers. You will use cash registers, POS terminals, and other related equipment to conduct monetary transactions with customers. The ideal...
-
Taco Bell
3 weeks ago
Middleton, United States Taco Bell Full timeTaco Bell - Middleton is looking for a full time or part time Register Clerk to join our team in Middleton, WI. As a Register Clerk, you'll manage a high volume of transactions while providing a seamless experience for customers. You will use cash registers, POS terminals, and other related equipment to conduct monetary transactions with customers. The ideal...
-
Green Goods Greenery Associate
3 weeks ago
Middleton, United States The Bruce Company Full timeJob DescriptionJob DescriptionThe Bruce Company is proud to be a local, family-run landscaping company that’s been in business for 70 years. We are passionate about achieving incredible results for our customers and offer an exciting and collaborative company culture where our employees grow along with our company.We are currently seeking a Green Goods –...
-
Accounts Receivable Claims Specialist
7 days ago
Middleton, United States Spectrum Brands Full time**Division Information** Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home - from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy...
-
Service Advisor
2 weeks ago
Middleton, United States Kenworth Northeast, Group Inc Full timeKenworth Northeast is looking for a motivated and reliable Service Advisor to work at our Middleton, MA location. The Service Advisor is the face of the Service Department. This position ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines, assists Service Manager with...