Accounts Receivable Claims Specialist

4 weeks ago

Middleton, United States Spectrum Brands Full time

**Division Information**

Spectrum Brands is a home essentials company trusted by millions of consumers all over the world. Our brands improve the way people live life at home - from making their meals, looking their best and caring for their pets to and cleaning their homes and freeing their space from unwanted weeds and pests. Building on our long legacy of products from trusted brands such as FURminator®, DreamBone®, Russell Hobbs®, Tetra®, GloFish®, Remington®, Cutter®, and Spectracide®, we deliver high-quality, reliable products. We strive to use consumer insights to fuel innovation. Our long-trusted brands provide the newest solutions to improve the way people live life at home, ultimately exciting consumers. Because we are structured for growth and efficiency, we can serve more consumers, customers and stakeholders around the world every year. We are led by our values of trust, accountability and collaboration to serve others through this common mission: We make living better at home.

Spectrum Brands’ global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.
**Job Summary**
The Accounts Receivable Claims Specialist is expected to work independently and will be responsible for effectively researching, validating, and resolving customer claims from inception to completion. This includes filing initial disputes with customers when claims are confirmed to be invalid and pursuing cash recovery. The Claims Specialist will work closely with the Claims Analysts to identify specific customer trends and help identify root causes of deductions for prevention purposes.
**Primary Duties & Responsibilities**
- Review and process complex customer deductions from start to finish.
- Process vouchers, invoice adjustments, and credit rebills to collect funds and clear AR balances.
- Identify and share opportunities to improve and/or enhance processes and procedures.
- Audit all claims processed offshore for validation and accuracy before resolution.
- Research and pursue invalid claims with customers to facilitate repayment and increase profits.
- Root cause analysis: interpreting customer behavior to prevent future deductions and share with analysts / leadership for next steps.
- Research and resolve aged unclaimed credits on AR as part of our focused unclaimed property effort.
- Provide ongoing training, guidance, mentoring, and collaboration.
- Manage and direct offshore priorities to ensure timely deduction throughput and resolution.
- Review offshore work to confirm it is being done accurately and effectively.
- Approve offshore recommendations and resolve claims from AR.
- Own and manage unique onshore portfolios along with the Claims Analysts.
- Develop and maintain working relationships with internal and external teams and customers.
- Support projects and AR initiatives as assigned by leadership.
- Other duties as assigned.

**Education and Experience Profile**
- Bachelor’s Degree in Accounting, Finance, or business-related field preferred.
- 2-3 years of relevant business experience will be considered in lieu of the degree requirement.

**Required Skills**:

- Highly motivated, driven individual
- Ability to effectively multitask and excel in a fast-paced, dynamic work environment
- Excellent verbal communication skills, organizational skills, and attention to detail
- Strong negotiation skills required to influence customers to issue payments for invalid claims.
- Ability to work independently and prioritize work.
- Ability to maintain a high level of confidentiality.
- Accomplished user of Microsoft Suite (Excel, PowerPoint, Word, Outlook)
- SAP system experience highly desired

**Work Environment**
Working conditions are normal for an office/hybrid environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

LI-DW

LI-Hybrid

Job Reference: US18919

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