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Sales Development Representative

1 month ago

Norwich, United States CGCB Associates LLC Full time

**Customer Care Representative**

**What's in it for you?**

At Rentals To Go, we provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, healthcare opportunities, 401K matching, paid holidays and more

**PRIMARY PURPOSE**:
We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

**ESSENTIAL FUNCTIONS**:

- Demonstrate strong safety awareness and leadership
- Track activities in CRM program
- Professionally answer a high volume of inbound calls
- Outbound calls with Leads provided
- Research opportunities to offer additional products to all customers that meet their business needs
- Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
- Develop new and maintain existing partnerships with RTG customers
- Clearly communicate and coordinate with management to ensure customer requests are handled appropriately and in a timely fashion
- Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
- Produce quotes and work orders through company systems
- Accept feedback positively
- Demonstrate desire to succeed and win as well as grow career opportunities
- Demonstrate Polite and Positive Professionalism in all work-related activities
- Perform other duties as required by management

**EDUCATION and/or EXPERIENCE**:

- High School Diploma, GED or equivalent combination of education and experience
- 1-2 years of related customer care experience preferred

**SKILLS**:

- Strong PC proficiency (Microsoft Office, Microsoft Excel, etc.)
- Time Management, Organization, and Excellent follow up skills
- Strong written and verbal communications
- Decision Making and Problem Solving
- Ability to navigate company systems and tools efficiently
- Teamwork with all sales channels and operations
- Quality listening and communication
- Time Management
- Organization
- Excellent follow through and follow up skills

Pay: $16.00 - $21.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person
- Office

Work Location: In person

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