Business Execution Administrator

3 weeks ago


Chandler, United States Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a **Business Execution Administrator** to be part of our Cards and Merchant Services Operations Team.

**In this role, you will**:

- Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
- Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
- Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks
- Receive direction from supervisors
- Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
- Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives
- Monitor daily attendance, process service requests, assist with scheduling, produce reporting, conduct TFN validation, perform basic system and telephony troubleshooting and perform ad hoc project work
- Request, track and validate level of system access for all CMS groups the Command Center Services.

**Required Qualifications**:

- 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Excellent verbal, written and interpersonal communication skills
- Intermediate Microsoft Excel skills
- General understanding of Consumer and Small Business Credit Cards
- 1+ years' experience in Call Center environment
- 1+ years of experience in capacity/staffing planning
- Experience monitoring production goals and various metrics
- Experience in participating/supporting initiatives related to operations.
- Ability to organize and effectively manage multiple priorities.
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Technical Skills: Nexidia, ICMP, Credit Bridge, and/or Alvaria, Jabber, GAX, CC Pulse and USP

**Job Expectations**:

- Ability to work weekend rotational schedule.
- Ability to work additional hours based on business need.
- This position offers a hybrid work schedule.

Position is Not eligible for Visa Sponsorship

**Posting End Date**:
1 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Applicants with Disabilities**

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.



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