Current jobs related to Room Reservationist - Sedona - Poco Diablo Resort

Job Summary:
The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

**Responsibilities**:
**QUALIFICATIONS**:

- College course work in related field helpful.
- Experience in a hotel or a related field required.
- High School diploma or equivalent required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Answer all incoming calls promptly in a friendly efficient and courteous manner.
- Be able to answer guest inquiries about hotel services facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
- Communicate and work closely with the Sales Department concerning group bookings.
- Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations to include V.I.P. reservations packages and discounts.
- Compile and input all necessary information for the required Rooms Merchandising meetings.
- Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
- Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
- Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
- Perform any other duties as requested by management.
- Attend meetings as required by management.
- Be able to perform all duties of Reservations Agent and assist as needed at front desk.

Property Details:
**Poco Diablo Resort and Spa, a full-service hotel and spa in Sedona, Arizona, offers comfortable and affordable accommodations, upscale on-site amenities including a wellness spa, and breathtaking views of the Red Rock monoliths. THE RED ROCKS AWAIT Unwind in spacious accommodations that combine the comfort of home with the convenience of a full-service hotel. Plunge into the heated outdoor pool or relax in our whirlpool spa. Indulge at our full-service spa with a massage or a facial. Refine your backhand on one of four tennis courts or grab a workout in the state-of-the-art fitness center. Host an elegant wedding or an impressive business meeting in 8,500-square-feet of versatile meeting space. The choice is yours.**

**Experience our all-new restaurant, Willows Kitchen & Wine Bar, offering American eclectic cuisine, sourcing seasonal ingredients that pair wines locally and from around the world. Our menu features small plates along with large plates and a la carte dishes. Willows Kitchen & Wine Bar offers al fresco dining with views of the Sedona red rocks alongside live entertainment, handcrafted cocktails, and local craft beers. Willows Kitchen & Wine Bar offers the perfect canvas for your next memorable Sedona culinary and wine experience.**

**The Spa at Poco Diablo brings a new level of relaxation and wellness to your stay. Our boutique size allows us to take a personalized approach to your visit and deliver the highest quality of service for the ultimate relaxation. We focus on eco-friendly, organic, natural products offering a head-to-toe healing experience. Browse our full-service spa menu including massage, body scrubs and wraps, facials, hair salon, and wedding services.**

**Inspire your colleagues with an event featuring red rock views, and state of the art audio visual technology. The