L'Auberge de Sedona is a Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. The position is full-time and may be remote for candidates in Arizona.ResponsibilitiesQualifications

• Advanced computer skills is required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure. Responsibilities
  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Answer all incoming calls promptly in a friendly efficient and courteous manner.
  • Be able to answer guest inquiries about hotel services facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations to include V.I.P. reservations packages and discounts.
  • Compile and input all necessary information for the required Rooms Merchandising meetings.
  • Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
  • Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
  • Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
  • Perform any other duties as requested by management.
  • Attend meetings as required by management.
  • Be able to perform all duties of Reservations Agent and assist as needed at front desk.

    Source: Hospitality Online