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Customer Service/call Center Representative
3 weeks ago
North Suffolk Neurology is seeking a Call Center Representative who is highly motivated and possesses excellent communication skills to join our team. This is a full time position and requires flexible hours, including Saturday availability.
This position assists with patient care including the following responsibilities:
**Responsibilities**
- Schedule appointments correctly and review the appointment date, time, location and provider name with each caller
- Inform caller of items to bring to their appointment such as insurance card, medication, copay, etc.
- Keep patient demographics updated
- Direct calls to other departments as needed
- Understand when to escalate calls to triage nurse or office manager as needed
- Manage high volume phone calls
- Use of electronic medical records
- Ensuring the highest level of patient satisfaction
**Qualifications**
- Must have excellent oral and written communication skills.
- Must have excellent customer relations.
- Ability to multi-task in a fast-paced work environment
- Experience in the medical field preferred
- Bilingual a plus
Benefit package includes Health Insurance options including dental/vision care, hourly wages with possible overtime, and 401K plan.
Pay: $18.00 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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