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Front Desk Clerk

4 months ago

Bowie, United States Courtyard by Marriott Bowie Full time

Hours: Monday - Friday, 3pm - 11pm

**The Courtyard Bowie is currently looking for a Front Desk Agent **As a Front Desk Agent, you will be working in front office activities between the guest, the hotel, and the various hotel departments. If you enjoy engaging with others and have a great personality and high sense of responsibility - this role is perfect for you

**Role Responsibilities**:
As a Front Desk Agent you are responsible to check in and check out of guest
- As a Front Desk Agent you are responsible to give our guests the best hotel experience
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Work Remotely
- No

Pay: $15.00 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Application Question(s):

- Do you have a valid drivers license?

Work Location: In person