Team Leader

3 days ago

West Palm Beach, United States Block By Block Full time

_**“With Pride, we make public spaces friendly and vibrant for the communities we serve.”**_

Team Leaders provide an exemplary model of customer service, hospitality, and operational procedures while leading and managing the team in clean services.

**PAY:$24.00/HR 4% Pay increase annually for two years**

**SCHEDULE: 7:00AM-3:30PM**

**SUPERVISOR EXPERIENCE REQUIRED**
- **ESSENTIAL FUNCTIONS**_

**FRONT LINE LEADERSHIP** - responsible for managing shift duties of the clean ambassadors while ensuring compliance to all Block by Block standards, procedures, and policies.

**OBSERVE AND REPORT** - while on patrol, be watchful for ambassador performance, overall cleanliness of the district, and unwanted behaviors or criminal activity. Dispatch clean ambassadors via two-way radios to areas of need. Team leads must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.

**HOSPITALITY AND CUSTOMER SERVICE** - while on patrol, team leads will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.

**REPORTING **- must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Team leaders must be able to provide direction and counsel to team members and report concerns to Operations Manager.

**PROFESSIONALISM**:

- must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism.

**PHYSICAL ABILITIES -**
- Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).
- Must be able to work outdoors in all conditions with provided inclement weather gear.

**COMMUNICATION **- must be able to speak, read, and write the English language in order to create basic reports.

**Good qualities in an applicant**:

- Experience in a related field where you have had to engage visitors & be customer service oriented. Must be active and like to be on your feet and fairly technologically savvy.
- Extravert, with a great big personality and problem resolution.

**Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

**We are proud to offer the following benefits**:
**- Insurance**: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

**- Paid time off**: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

**- Other**:401K Retirement Savings Plan

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.**

**Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.**

Pay: $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Morning shift

**Experience**:

- Management/Leadership: 1 year (required)

Work Location: In person

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