Honda Service Advisor

4 days ago


West Covina, United States Norm Reeves Honda West Covina Full time

Location: West Covina, CA (On site) | Type: Full Time | Salary Range: $60,000-$150,000

As our Service Advisor, you’re one of the most important team members at **Norm Reeves Honda**. You’re responsible for creating a super **Norm Reeves Honda** service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their **Norm Reeves Honda** experience. This role is a great way to kick start your career with us

**What You’ll Do**:

- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions

**What You’ll Need**:

- Previous experience as a Service Advisor
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings

**What We Offer**:

- Unlock Your Potential - Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself - Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First - Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success - Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
- Time to Recharge - Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice - 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices - Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.


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