Ems Communicator

2 weeks ago

Milwaukee, United States Milwaukee County Full time

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County

EMS Communicator - (Command Duty Officer) - FT
Office of Emergency Management
**Hourly Pay Rate**: $23.24 - $26.90

Availability to work any shift, holidays, and mandated scheduled and unscheduled overtime is required

The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture.

**Job Summary**: The Command Duty Officer (CDO) formally EMS Communicator duties will include receiving and notifying hospitals of incoming patients, mass casualty incident management, WITRAC, emergency alert systems, EverBridge, CAD data, CAD2CAD, dashboard and FirstWatch including Dispatcher Assisted CPR & HERC Hotline, WISCOM roll-calls and news outlets on Critical Mention, NexGen tornado siren system, IMSD/FMD work order tracking and overall County welfare and state of readiness and notifications to include senior leadership.

**Job Duties and Responsibilities**:

- Relaying patient information between the EMS field provider and the receiving hospital, including countywide triage capabilities. Transmit ECGs to receiving hospitals when necessary. Alert field providers of hospital limited diversions and capabilities.
- Triaging all trauma patient reports per the Trauma Activation Protocol, out-of-county and private ambulance companies transporting to area hospitals and alerting the appropriate hospital team. Coordination with hospital personnel as needed.
- Coordinates communications systems between Paramedic Field Providers and MCW Physicians to facilitate online medical control
- Answering and handling all Dispatcher Assisted CPR calls for cardiac arrest patients transferred from municipal PSAPS and entering case information into the database. Participate in mock call trainings.
- Maintain Countywide situational awareness by monitoring the CAD fusion platform [CAD2CAD] and data dashboard, FirstWatch. Disseminate emergency alerts via EverBridge. Make notifications to internal, external agencies, to include senior leadership.
- Monitor adjacent public safety radio systems: WI Interoperable System for Communications, statewide public safety radio and OpenSky, a City of Milwaukee Fire/EMS/Police radio system including NOAA national weather safety radio. 100% participation in roll calls and ad-hoc calls.
- Serve as the Southeast Wisconsin Healthcare Emergency Readiness Coalition (HERC) Hotline Representative by answering calls received on the HERC line 24/7 and provide prompt notification to HERC staff in the event of an emergency and/or request.
- During a Mass Casualty or Emergency/Disaster, notify Medical Director and OEM Leadership of events. Notify area Emergency Departments of events using WITRAC and provide status updates, request and process ED bed polls and support on-scene triage/transportation officers.
- Monitor the National Weather Service for tornado alerts and activate the Milwaukee County tornado sirens, when necessary, via the NexGen tornado siren system. Perform monthly tests of the system, utilize the UHF radio system, and log results.
- Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, FMD CityWorks. Track and monitor activities to create an overall "state of welfare and readiness in Milwaukee County properties, assets and jurisdiction.

MINIMUM QUALIFICATIONS
- High school diploma or G.E.D. equivalent is required.
- Must be able to pass a criminal background, including fingerpr

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