Operations Manager

3 weeks ago

Houston, United States Gridforce Full time

**Company Overview**

Gridforce Energy Management’s mission is to ensure power flows consistently and reliably while enhancing our client’s profitability and reducing their risk exposure. Since 1999, Gridforce has been providing precision energy control and integration management services to micro-grids, load-serving entities and demand response clients throughout North America. Our employees are constantly iterating, solving problems, and working together to improve the business of our diverse client base from cities, municipalities and electric cooperatives, in addition to generation owners and operators.

We offer our employees opportunities for career development and training, providing new and valuable skills and experience. We are located in Houston, Texas - the second fastest growing city in the nation, with world-class medical, cultural, educational and research institutions and a young, energetic and diverse population. Gridforce is located in the heart of Downtown Houston which provides an energizing and engaging atmosphere where you will love to come to work. Gridforce Energy Management is a NAES Company.

**Summary**

The Operations Manager is responsible for the management of operations in the Gridforce System Operations Control Center and Remote Generator Operations Control Center.

**Primary Duties**
- Management of personnel and systems in the Gridforce Control Center, with a particular focus on new hires and operators working without direct supervision of a Lead Systems Operator
- Responsible to meet ongoing goals for Operational compliance with FERC, NERC, Regional, and Local Standards, Regulations, and Laws
- Responsible for coordination with System Engineers, operations personnel and third-party vendors to ensure systems meet Operational needs on an ongoing basis
- Responsible for ensuring training requirements of Control Center personnel are met
- Responsible for ensuring Operational needs are identified and met when onboarding new customers
- Management of Customer Relationships with regard to Operational processes and protocols
- Management and resolution of customer issues that arise in Real-time Operations

**Working Relationships**

The Operations Manager reports to and works directly with the Director of Operations of Gridforce to manage the day-to day operation of the Gridforce control room, as well as assisting with operations strategy, customer onboarding, personnel development and training, and development of operational protocols and training materials. Manage and oversee the Systems Operator role upon initial hire and in instances in which the Systems Operator is working without the direct supervision of a Lead Systems Operator.

***Education and Experience**
- Minimum bachelor’s degree in business or at least 10 years’ experience in Bulk Electric System Operations, and at least 5 of those years in a supervisory role
- Experience in customer relationship management preferred

**Specific Skills and Knowledge**
- Effective verbal and written communication required
- A thorough knowledge of bulk electric system operations, including both generation and transmission operations, is required
- This position requires certification at the NERC Reliability Coordinator, PJM Transmission Operator and PJM Generation Operator levels. These certifications may be achieved subsequent to hiring.

**Physical Requirements and Working Conditions**
- This position works in an office environment and will require the ability to sit for long periods of time and handle long periods of screen time
- This position may require occasional 12-hour shift coverage
- Will require some travel

**NAES Safe**

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.
- NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law._

**Experience**: Required
- This position requires certification at the NERC Reliability Coordinator, PJM Transmission Operator and PJM Generation Operator levels. These certifications may be achieved subsequent to hiring.

Preferred
- A thorough knowledge of bulk electric system operations, including both generation and transmission operations, is required.

**Education**: Preferred
- Bachelors or better

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