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Automotive Service Advisor

3 months ago

Naperville, United States Toyota of Naperville Full time

**Toyota of Naperville is hiring Experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event.**

**Our Writers/Advisors play an important role in the success of our business by ensuring that the customers are satisfied. If your qualifications meet our requests, we would love to talk to you about your career path with Dan Wolf Automotive.**

**WE OFFER**:

- Paid Vacation after 90 days
- Eligible for up to 5 weeks of Paid Vacation
- Paid Holidays
- 5 day or 4 day work week available
- Paid Training
- Competitive pay plan
- Growth opportunities
- Excellent Health, Dental, & Vision Insurance
- 401K
- Positive & motivating work environment

**RESPONSIBILITIES**:

- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
- Able to properly claim warranty repairs through the manufacturer
- Ensure the three C’s are completed on every repair order. Complaint, Cause, Correction

**REQUIREMENTS**:

- Proven record of achieving exceptional Customer Satisfaction
- Above average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Able to Maintain a 4.6 CSI out of 5.0 on a monthly basis

**ADDED BONUS**:

- 5+ years’ experience as a Service Advisor
- Comfortable writing up 15 plus repair orders daily
- Reynolds DMS experience
- Toyota Experience