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Aquatics Manager Leesburg

4 weeks ago

Leesburg, United States Aqua-Tots South Riding Full time

The Aquatic Manager position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

**Areas of Responsibility**

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:
**Customer Service and Sales**
- Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
- Maintain a high level of customer engagement and ensure overall customer satisfaction
- Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs
- Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
- Track and review all In-Water Evaluation conversions and non-conversions
- Follow up with curriculum or instructor related student drops
- Manage the progression of all students
- Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
- Ensure staff meets all sales goals set by the General Manager

**Human Resources**
- Manage all Aquatic Staff
- Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
- Manage and document Aquatic staff disciplinary action
- Maintain and document Aquatic staff certifications
- Manage own weekly schedule to accommodate the Aquatic needs
- Assist GM with managing Aquatic staff schedules
- Manage attendance and shift coverage for Aquatic staff
- Review and submit Aquatic staff time sheets to GM

**Staff Management**
- Build a team environment and promote the Aqua-Tots culture among Aquatic staff
- Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
- Manage and meet regularly with underperforming Aquatic staff
- Review and create action plans from Deck Supervisor reports
- Manage monthly Aquatic Staff Meetings and In-Service Trainings
- Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
- Manage quarterly team building activities

**Facility Management**
- Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
- Ensure the safety of staff and customers
- Ensure completion and submission of incident reports when necessary

**Aquatic Manager Certification Requirements**
- Aqua-Tots Water Safety Instructor (AT-WSI) Certification
- Aqua-Tots Master Water Safety Instructor (AT-MWSI) Certification
- Certified Pool Operator (CPO) Certification
- CPR and First Aid Certifications
- Aqua-Tots Front Desk Staff (AT-FDS) Certificate of Completion

**Minimum Qualifications**
- High School Graduate or GED equivalent, Bachelor's Degree preferred
- At least 18 years of age
- Valid Driver's License
- Open availability
- Aquatic experience preferred
- Customer Service experience preferred

**Preferred Qualifications**

**Operations experience** (i.e., oversight of day-to-day operations, hiring, staff oversight, scheduling, goal-setting, financial, and budgetary responsibility)

**Experience leading a team** (i.e., developing, coaching, redirecting, and motivating)

**Strong hospitality skills** (i.e., role models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; and builds excitement within the team to gain their consensus)

**Capable of developing others** (i.e., role models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; and handles resistance to feedback effectively)

**Influences by example** (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way)

**Pays attention to detail** (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future)

**Team Building **(i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team's abilities to meet and exceed goals; clarifies individual roles and r

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