Member Relationship Specialist Ii- Call Center

2 weeks ago


Los Angeles, United States USC Credit Union Full time

USC Credit Union is looking for a Member Relationship Specialist II for its fast-paced Call Center. This position reports directly to the Branch Manager/Supervisor and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist II gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services and technologies.

Responsibilities include, but are not limited to:

- Consistently meeting established performance standards, service standards and sales goals
- Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
- Using credit scoring, sound lending practices and solid judgment to make lending recommendations or decisions
- Participates in business development events and acts as a credit union ambassador both in and outside of the branch.
- Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services
- Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches
- Possess a Bachelor’s degree
- Have a minimum of two years’ experience in financial institution sales and service with a proven track record of meeting production and sales goals
- Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
- Be flexible with scheduling that may include occasional Saturday hours and weekday afternoon/evening hours
- Possess a high sense of urgency, attention to detail, initiative and integrity
- Have exceptional interpersonal, customer service and communication skills
- Pass a pre-employment background and credit check

**Why USC Credit Union is a great place to work**:
Fight On

Pay: $24.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Banking: 1 year (preferred)
- Call center: 2 years (preferred)

Work Location: In person



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