Customer Solution Center Member Advocate II
3 weeks ago
Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Customer Solution Center Member Advocate II serves as primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations.
Duties
Ensures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.
Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.
Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.
Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.
Performs other duties as assigned.
Duties Continued
Education Required
Associate's Degree
In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred
Bachelor's Degree
Experience
Required:
At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations.
Experience resolving individual cases with regulatory state agencies.
Skills
Required:
Knowledge of health care regulations, and policies and procedures.
Excellent interpersonal communication skills.
Excellent public speaking/public presentation skills.
Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Physical Requirements
Light
Additional Information
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
* Paid Time Off (PTO)
* Tuition Reimbursement
* Retirement Plans
* Medical, Dental and Vision
* Wellness Program
* Volunteer Time Off (VTO)
Nearest Major Market: Los Angeles
-
Customer Solution Center Member Advocate II
1 month ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $67, Min.) - $87, Mid.) - $107, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $60, Min.) - $75, Mid.) - $91, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, United States L.A. Care Health Plan Full timeThe Customer Solution Center Appeals and Grievances (A&G) Specialist II will receive, investigate and resolve member and provider complaints and appeals exercising strong independent judgment. This position will provide resolution of complaints in co Solution, Appeals, Specialist, Customer, Technology, Healthcare
-
Los Angeles, United States CCG Business Solutions, LLC Full timeCustomer Solutions Center Appeals and Grievances (A&G) Training Specialist II - Los Angeles, CA, USA - Full-time **Company Description** CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007....
-
Los Angeles, United States Bryant Staffing Solutions Full time**Title:**:Customer Solution Center Audit Readiness Specialist II **Status**: Full-Time, Hybrid **Location:**:Los Angeles, California **Salary**: $88,854 - $115,509 **Bonus**: 4% incentive bonus and merit increase yearly **Sponsorship**: No visa sponsorships are supported **_ **Position will be hybrid - during audits that are conducted in the year will...
-
Los Angeles, United States Syntricate Technologies Full timeThe Customer Solution Center Audit Readiness Specialist II is responsible for the execution, oversight, and monitoring of the guidelines and protocols to ensure readiness for all regulatory audits. This position will develop, with the assistance of CSC management, a successful auditing strategy for the following end-to-end processes within CSC (i.e....
-
Customer Solution Center Audit II: TRAINER
4 days ago
Los Angeles, United States The Employee Connect Full timeJob DescriptionJob DescriptionCustomer Solutions Center Appeals & Grievances (A&G) Training Specialist II: Train the Team! This role is hybrid, training will be done on Webex, AND onsiteThis role designs and delivers training programs to improve the skills and knowledge of the A&G team.Responsibilities:Design and deliver training programs on customer...
-
Customer Solution Center Appeal
4 days ago
Los Angeles, United States CCG Business Solutions, LLC Full timeCustomer Solution Center Appeal and Grievance Compliance Advisor - Los Angeles, CA, USA - Full-time **Company Description** CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team...
-
Los Angeles, United States Med4Hire Full time**Customer Solution Center Appeal and Grievance Compliance Advisor** **Hybrid** **Position will be hybrid - during audits that are conducted in the year will come on site to collaborate with team. Person must be flexible and ideally live local to Los Angeles. Person must be living in state while working remote.** **Los Angeles, CA,...
-
Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Appeals and Grievances Nurse Specialist RN II **Job Category**:Clinical**Department**:CSC Appeals & Grievances**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:10889**Salary Range**: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)- Established in 1997, L.A. Care Health Plan is an...
-
Los Angeles, United States L.A. Care Health Plan Full timeCustomer Solution Center Appeals and Grievances Nurse Specialist RN II **Job Category**:Clinical**Department**:CSC Appeals & Grievances**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:10886**Salary Range**: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)- Established in 1997, L.A. Care Health Plan is an...
-
Los Angeles, United States Bryant Staffing Solutions Full time**Title:**:Customer Solutions Center A&G Training Specialist II **Status**: Full-Time, Hybrid **Location:**:Los Angeles, California **Salary**: $77,265 - $100,445 **Bonus**: 4% incentive bonus and merit increase yearly **Sponsorship**: No visa sponsorships are supported **_ **Position will be Hybrid - will be conducting combination WebEx and in near...
-
Los Angeles, United States BI-Commercial Full timeJob DescriptionJob DescriptionTitle - Customer Solution Center Appeals and Grievances Training Specialist IIJob Type - Hybrid | Permanent Location - Los Angeles, CA (Position will be Hybrid - will be conducting combination WebEx and in near future Onsite Trainings. Person must be flexible. Person will need to be working in state remote when working from...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...
-
Customer Solution Center Appeal
4 days ago
Los Angeles, United States Snaprecruit.com Full timeJob Title : Customer Solution Center Appeal Location : Los Angeles, CA Duration : Permanent Hire Job Description: Audit readiness: Performs audit procedures for Customer Solution Center departments to ensure readiness; including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting business unit processes...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, United States BI-Commercial Full timeJob DescriptionJob DescriptionTitle - Customer Solution Center Appeal and Grievance Compliance AdvisorJob Type - Hybrid | Permanent Position will be hybrid - during audits that are conducted in the year will come on site to collaborate with team. Person must be flexible and ideally live local to Los Angeles. Person must be living in state while working...
-
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
-
Customer Solution Center
4 days ago
Los Angeles, United States Siri InfoSolutions Inc Full timeJob DescriptionJob DescriptionApplies knowledge and skills to build competencies for the design of training programs that will boost employee's workplace performance in alliance with Enterprise and departmental goals. Responsible for performing training needs assessments with the department management and will leads the design and delivery of curriculum...
-
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $60, Min.) - $75, Mid.) - $91, Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure...
